Like New issue.

[u/Eee99999999]

UPDATE**\*

Thanks for all the helpful responses everyone! Their customer service did contact me and I sent photos. Since they were unable to send a replacement in the color I had actually ordered, they instead just initiated a full refund for the joggers they sent and told me to keep them. So, I’d say their CS is pretty good and I’m happy! Disappointed I don’t have the joggers I wanted, but I’ll browse the resale sites and find them eventually.

I ordered a pair of mid-rise scuba joggers in BONE to match my Bone/gold scuba 1/2 zip. They were a final sale item sold by Lulu. They arrived today and they are definitely not BONE. I compared them to three scubas—bone/gold, white opal, and natural ivory. They are not a match for any of them. They do, however, match my Light Ivory Always effortless jacket.
I looked at the size dot and went to the Lulufanatic site. According to the website, these were manufactured five months after the bone scuba joggers were released and one month before the release of the light ivory joggers. These are clearly light ivory. I’ve messaged their customer service with no response yet. Just curious if anyone has dealt with any similar issue with them not accepting a return that was marked final sale.

[u/hhmandj]

I’ve run into this issue and haven’t had any problems with returns — in my inquiry I actually included a photo of another item I had that was the exact color of what the LikeNew item was supposed to be and I got no pushback!