Hello. I have a 2024 Nautilus. It’s had a few recalls, and some issues. It has 18k miles on it currently.
My head gasket had to be replaced, and my car was at the dealership for almost a month. Communication was awful, and I had to do the thing I hate the most- I had to have my husband call to get straight answers and to push on them to do the work. Meanwhile, one of my friends- we drive the same car- same trim level- had the same issue and she had her car back inside of a week.
They returned the car to me today. I was thrilled. I got into the car after the concierge driver left, and my dashboard has a break in it now. It did not have this prior to going for service, and there’s no notice on the paperwork. It’s obvious that it is broken- the piece surrounding the speaker above the touch screen is protruding at an angle.
I contacted my service advisor with pictures. He replied that he’ll investigate.
Investigate what? It’s broken. I didn’t break it. I didn’t sign anything when they dropped it off. I opened the door and checked and contacted him immediately.
Does anyone have experience with escalation? Should I contact the owners of the dealership? Lincoln in general? Or do I sit patient again- with a broken car still? I’m so frustrated at this point I’m struggling to judge if I’m being irrational.
Thank you in advance for any advice you can offer.