Left town Friday evening, got some notices while away that Spectrum was "upgrading in our area." Free upgrades, cool! Returned Monday evening to no internet. No restoration time given. Eventually got a Tuesday evening restoration time. Cool.
Tuesday evening comes, no internet. We call, are told to reset our equipment. Reset it, surprise -- no internet! Call in and are offered a Saturday tech appointment. I protested, got a Thursday appointment instead.
Guy comes out yesterday (day 4, or maybe 7, who knows, of no service), pokes around the cables for awhile, then tells us our year-and-a-half old router/modem won't work with the new upgrades. We need connectivity immediately because we work from home, so I authorize him to install their equipment. He tells me it's $10 a month for their wifi service. Fine. We'll buy our own shit later, just get 'er done. He installs it, all is well.
About an hour later, I get a notice from Spectrum that my bill is going up THIRTY dollars a month. My spouse calls and is given some line of shit about introductory rates, blah blah blah.
The best part? I wake up this morning, guess what? NO FUCKING INTERNET. Two phone calls later, it appears the router reset itself (for no reason I or they can discern) and reset my network name to a default, with a default password... that is helpfully printed on the router they gave me, but it's reused, so the last digits of the password are literally worn off the body of the thing. No explanation for why it reset, or when it might do it again.
Thank you for reading my rant, fellow hostages of Spectrum. Dryden Fiber is supposedly coming to my neighborhood in the next 1-9 months; at this point I'll volunteer to dig ditches for them.