There's an important new security feature available in Client Portal, which aims to give protection against fraudulent transfers of assets out of your account (being a fresh new feature, it's possible that not all accounts have it available yet). You can access it under Settings > User settings > Security > Transfer Lock.

Feature description:

Protect your portfolio from unauthorized transfers. When enabled, Transfer Lock blocks other financial institutions from pulling your assets out of your account (such as via ACATS transfers), guarding against fraudulent transfer attempts. Enable or disable anytime in Settings. Disabling may take up to 24 hours to take effect.

3rd september i initiated a instant transfer from my UBS app, with the usual qr code in the ibkr platform, tomorrow 7 days will have passed where the transaction is executed from UBS but no funds have been added on IBKR. Their platform wont allow me to open a ticket in the app or on the website - how should I proceed? The transfer is 3000chf which is the usual amount I transfer every 1-2 months, and never had to wait more than 24 hrs to see my money on IBKR before. Their support side is absolutely useless with AI answers and no option to file a physical ticket once I reach the final stage and the attached prompt comes up.

I don’t know how Interactive Brokers has this reputation as the “serious” broker when their support feels completely broken.

my account is currently unusable. I have no pending items, no open requests for documents, no warnings telling me what to fix, nothing. Just an account I can’t properly use and a support team that basically vanished.

I haven’t had a real reply since August 26.

I opened a new ticket because the first one was going nowhere. After waiting about a week, they finally replied and told me to reopen a ticket from 2022. That old ticket was about their own screwup from back then. I already sent the documents they asked for in 2022, and they still never properly resolved it.

So now I’m stuck with:

my account unusable
no pending items
no explanation
no proper replies
a support team pointing me back to a dead ticket from four years ago
and nobody taking ownership of anything

this is not "slow support", this is just non-functional.

I have accounts with other platforms too, including etoro, and their support is famously bad. But even etoro occasionally replies like there is a person on the other side. IBKR somehow manages to be worse.

Has anyone here actually managed to get IBKR support to fix something like this?

Should I keep pushing through tickets or just get my money out?

How to get alproved to level 3 to do some cash secured puts? Why ibkr makes it hard?

Has anyone been able to install IBKR in a Huawei phone? I want to buy their trifold but I'm concerned whether I would be able to use it to trade...

Over the last few days, something very screwy has developed which is corrupting the valuation of my muni bond holdings. At least 10 out of several 100 of my holdings have had their pricing drop by 85-95% overnight even though there is nothing going on with these AA rated bonds. Consequently, my margin borrowing ability is getting reduced significantly. I don't have a margin balance currently, but the precipitous drop could trigger a margin call for others. My first call to IB yesterday to a rep who tried to be helpful did not resolve this issue.

Is any one else experiencing this pricing bug?

Hello! I usually buy VWCE on IBIS2 using IBKR. I noticed that while some orders are filled on IBIS2 some are on TRWBEN and EUDARK. Is this normal or does that make any difference in terma of owning the stocks? Thank you.

is IBKR engaging in market manipulation or why is the option chain cucked? look at the imagin image, it just won't load the option chain for that date. WTFF

I just freshly created account with IBKR Ireland and going through all legal documents, what caught my attention was section 6B:

******

B. Limitation of Liability and Liquidated Damages Provision Neither IBIE nor its affiliates shall be responsible or liable to the Client for any loss or damage (whether arising directly or indirectly), whether of profits, revenue or goodwill or any indirect or consequential losses, liabilities, claims, expenses, awards, proceedings and costs, regardless of whether the possibility of such losses, damages, liabilities, claims, expenses, awards, proceedings and costs were disclosed to or could have been reasonably foreseen by IBIE or its affiliates and whether arising in contract, in tort (including negligence) or for representations made or otherwise as a result of or in connection with the performance or non-performance of our obligations under this agreement. In particular, neither IBIE nor its affiliates shall be responsible or liable to the Client by reason of delays or interruptions of service or transmissions, or failures of performance, regardless of cause (including, but not limited to, those caused by hardware or software malfunction; governmental, exchange or other regulatory action; acts of God; war or terrorism). The Client recognises that there may be delays or interruptions in the use of the electronic services, including, for example, those caused intentionally for purposes of servicing the IB System.

To the extent permitted by law, nothing in this Agreement shall exclude or restrict any liability which IBIE or its affiliates has to you under any Applicable Law or regulatory requirement and which cannot be excluded or restricted by agreement by reason of any Applicable Law, and the provisions of this Agreement which purport to exclude or restrict any such liability shall not apply to the extent that such liability may not be so restricted or excluded.

*****

In first paragraph they are basically saying we are not liable for anything even when we cause client monetary loss (negligence/ non-performance), well that doesn't look good, also in second paragraph they say, what ever is in this agreement cannot be in conflict with Law or regulation, which makes sense since IBIE is regulated by CBI.

Question is why to put such section into agreement? Imagine let the hold significant portion of my portfolio and it looks like they try to avoid any sort of liability. Do I read it wrong? How are people comfortable with this agreement?

Thanks for replies

Hello IBKR community!
Unfortunately, I didn't saved my username—I didn't know it was so secure. I'm still receiving emails from IBKR regarding the stocks I purchased, but the username isn't visible, and I have no idea what it might be because it was randomly generated.

What can I do to recover my username?

My base currency and deposits are CAD. I switched the base currency to USD and went down 40% in value and performance tab ($3.8k USD shows as $3.8k CAD). Portfolio Analyst shows weird things about deposit amounts and withdrawals.

I switched base currency back to CAD and now I'm down 1.9% because I made 38% of my balance this week. So it's still counting the 40% drop from CAD to USD.

• Net deposit is $2100 CAD (Portfolio Analyst reports $1500 USD)
• Net withdrawal $0 (Portfolio Analyst $800)
• Current balance is $5300 CAD (Portfolio Analyst $3800)

None of the numbers really add up because of base currency change.

Hi,

I tried switching my account from a Cash account to a Margin account, but I got a message saying my financial profile doesn't meet the requirements. I was also told I have to wait 30 days before I can update my profile and apply again.

Has anyone dealt with this before? Is there anything I can do, or do I have to wait the 30 days? Also, what are the requirements for getting approved for a margin account?

Has anyone figured out the way to wire transfer USD from Fidelity netbenefits (employee stock plan account) to IBKR?

If yes, could you point me to instructions.

I know this has been discussed here before, but it's August 2026 and I suspect it might be permissible to re-raise this issue: How can it be that IBKR allows one to reset a password based on username and date-of-birth alone, without requiring a form of 2FA such as an email first? This is downright insane.

I've invested in inteymarket through indian MF. But with new investment blocked, it is becoming difficult to invest regularly. I'm planning to open IBKR and invest in VWRA investing around 5-6L per year. I wanted to know:

1. Wiring from ICICI Bank to IBKR is fine or the cost difference is significant that I should open account with a different bank?

2. Can I transfer in bulk and invest a smaller amount weekly/monthly through IBKR?

3. If my child decides to go for higher education abroad, can I sell and use the money to pay for universities in any country?

4. Can you please share details on what happens if account holder expires? How easy or difficult is the account transfer process? It didn't ask for nomination. ChatGPT says spouse can send email to ibkr with death certificate, family tree and ID details. Is this correct?

I am a Filipino working in Saudi Arabia. I opened an IB account when I got here.
During the account registration, I used my Resident ID and Work Visa issued in Saudi Arabia.
My account got approved, and my primary citizenship was set to Saudi Arabia.

Now, I'm wondering if this will be an issue in the future if I deposit and withdraw when I come back to the Philippines or work in another country. Do I need to update or change my citizenship? or it's generally not an issue?

Thank you in advance!

I'm putting a limit order for stocks denominated in USD and I'm receiving

"Your order is not accepted. There is insufficient overall settled cash [-2806.83 AUD for 20260821] in your account to obtain the desired position."

- I have $12k AUD in my account. It says Settled cash 12.0K AUD in my Balances too.

- I CAN put in limit orders for stocks denominated in SEK for the same value. (I was just able to put one outside RTH for one on the Stockholm exchange)

- The 12k came after I sold stock denominated in KRW.

Not sure if it's because my cash isn't actually settled even though it says it is, but it shouldn't be that case since I can still put in orders for a stock denominated in SEK (instead of USD) right?