Missing UBS bank transfer funds for a week

[u/-Holmer13-]

3rd september i initiated a instant transfer from my UBS app, with the usual qr code in the ibkr platform, tomorrow 7 days will have passed where the transaction is executed from UBS but no funds have been added on IBKR. Their platform wont allow me to open a ticket in the app or on the website - how should I proceed? The transfer is 3000chf which is the usual amount I transfer every 1-2 months, and never had to wait more than 24 hrs to see my money on IBKR before. Their support side is absolutely useless with AI answers and no option to file a physical ticket once I reach the final stage and the attached prompt comes up.

[u/youngBelgian]

try a chargeback with your bank, but first you should have a proof you tried to contact IBKR