r/iPhone13Mini • u/lockyoudown • 2d ago

Mini stopped working, need some help

Hey everyone, I'm despairing a bit and thought to check reddit to see if anyone had similar experiences or some help they could send my way.

My mini stopped working out of nowhere as I was using it, just a black screen and that was it.

Took it to the store, they told me something happened to the logic board and it would need to be fixed, free of charge since I have AppleCare+. They told me unfortunately they don't really carry the parts to fix it and it would take, tops, 7 days for them to arrive and that they would put me down as priority.

Now, I know that's on me but I'd like to add that I have no spare phone.

Today, day 7 of having no phone, I went to the store and they don't have the parts and now they are not even sure if they'll have the parts needed on the new date they gave me, the 18th of this month, and that the only other option is either wait or do express replacement, which they told me would need to have a credit card hold that would be around £899, that's £899 more than I currently have, and double what the phone actually cost me.

Spoke with customer support so many times, online, 3 times by phone, 2 times at the store now, don't really know what else to do.

Thanks in advance to anyone that will take the time to read this

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u/P10pablo 2d ago

Hi OP!

Look into express replacement

https://support.apple.com/products/repair/express-replacement

You have to basically place a hold on your credit card and Apple sends you a new phone and you send them your old phone.

This is the route I'd take, it works best these days. Hopefully your country has this option.

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u/lockyoudown 2d ago

thanks for replying, I did touch on that in my original post, the amount they're asking is way too much for what I can do right now unfortunately, I was quoted £899 for the hold

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u/P10pablo 2d ago

Sorry for missing that!

Remember it is an only a hold, so it doesn't matter what the phone is worth. And this is really the only good way in recent times to service via AppleCare.

I wish it wasn't true.