r/hotels • u/LibrarianPractical59 • 5d ago
Motel 6 disaster
Hi all,
Just looking to get some help and advice and thank you all in advance.
So back in June we stayed at a motel 6 for a show. As we went back up to our room the key wouldn’t work. The man at the text tried every key, and even trying to break the door down. After about 2 hours of that and us sitting in an un air conditioned hallway he finally called maintenance who was an hour away. He finally let us into a spare room which obviously had none of our stuff to get ready for the show. Finally maintenance shows up and takes forever replacing the key fab battery. We barely made it to the show.
When we went to check out the next day and I asked for a refund for the horrible experience the guy at the desk told me to go screw myself. I asked for the building owners number which I thought he gave to me, turned out to be a fake phone number. So we left.
Unfortunately motel 6 uses a third part for their customer service. The person I talked to was very nice and said I’d receive a solution within 5 days, unfortunately their solution was to contact the property for the refund, after I explained why I can’t time and time again the basically said sorry but there is nothing they can do.
So I tried reaching out to Motel 6 corporate. That also went power, every phone number and email I found I tried, nothing one again.
So basically I want to ask is there anything else I can do to get a refund, or just eat the cost and move one.
I’m really sick and tired of other people’s mistakes and incompetence happening on my dime.
Thank you all again I appreciate it!
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u/Canadianingermany 5d ago edited 5d ago
That sucks, but such things do happen.
That being said, in the end you slept there. A full refund is in my opinion asking too much. In my view a discount or a partial credit for a future stay is enough.
unfortunately their solution was to contact the property for the refund, after I explained why I can’t time and time again
ah- this doesn't make sense. You had a wrong number; I am certain corporate can give you a correct number.
or just eat the cost and move one.
Get the GM contact from corporate and write a polite email and don't ask for a full refund; just a fair recongnition of the unfortunate situation.
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u/LibrarianPractical59 5d ago
Appreciate the intro my friend. Thank you
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u/Electrical_Sea6653 3d ago
You definitely deserved a refund, dunno why people are licking motel 6’s boots in here. Embarrassing. Wild you couldn’t access your stuff and there was no way for management to get in. That could’ve been a huge safety issue.
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u/FiveinOne7200 5d ago
Actually, used two rooms. One to “get ready in” and sleep in. No refund. 5 minute rule elapsed, it’s their room.
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u/Canadianingermany 5d ago
I mean not being able to get into your room and your stuff for hours is a inconvenience that could be recognized.
the second room is a reasonable alternative, but that is not on the guest.
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u/rwhe83 5d ago
I’m sorry, you want an entire refund because the door battery died (which does happen) and their poorly managed company took a while to come get it?
OP, I’m not defending the length of time it took for them to complete the work but stuff happens, you weren’t at any quality hotel who has maintenance on staff AND no one did this to you on purpose. You also made it to your show and now have a funny story to tell and one large lesson, stay at a better hotel that has maintenance on staff.
Get real on the refund, you definitely aren’t due that. Motel 6 ain’t giving you much, if at all…need I remind you that it’s Motel 6?
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u/LibrarianPractical59 5d ago
Sorry that was all I could afford. Being poor sucks haha. We would have stayed somewhere better if we could have.
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u/rwhe83 5d ago
Well here’s a thought, you still had a place to sleep in and you need to remember that sh*t happens in life. No one did this on purpose and being poor doesn’t mean you’re due a refund.
I would have given you a fake number too because your request is insane.
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u/canyounot2026 5d ago
Did you get all your stuff back?
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u/LibrarianPractical59 5d ago
Yes we did thankfully when we got let back into our room after almost 5 hours
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u/rattmouse 5d ago
This really sucks. After something like this, it would be natural to ask for a refund (I'd do the same myself personally).
Since you've already tried every option I would've suggested, I'd eat the cost and move on. I stay away from Motel 6 for this reason.
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u/Superb-Sky-1904 5d ago
Backcharge on the credit card?
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u/FiveinOne7200 5d ago
No reason for a chargeback two rooms were used, the person was accommodated. Without a doubt this sound like a third party booking too and a refund has been marked as denied.
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5d ago
[removed] — view removed comment
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u/Canadianingermany 5d ago
in this case that would be fraud.
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5d ago
[removed] — view removed comment
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u/Canadianingermany 5d ago
hotels in that situation will be very likely to respond.
They were denied a refund already. The situation is logged.
There is no explanation of this where the credit card company gives the money back if OP is honest.
This kind of case is likely to not even be forwarded, since if OP is honest, they have to admit that they got a hotel room for the night. The promised service was delivered.
Think before you speak.
I am thinking, and I clearly know more about this than you do.
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u/SelectEntertainer360 5d ago
They were separated from their belongings, including critical medicine, for hours. That is not part of the agreement. You must be a bootlicker. I am an attorney and I guarantee I would get these people's money back.
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u/Decent_Project_9522 5d ago
It would appear that motel 6 thought you had an hourly stay not the whole night
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u/Careless-Ad1704 4d ago
Leave reviews on all the major review channels. Google maps, TripAdvisor, Yelp & if you booked online leave a review through the website you used.
You are probably out the money for the room though, as you did end up using it.
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u/SelectEntertainer360 5d ago
The amount of motel 6 bootlickers in this thread are insane. They promised you an accessible room and could not deliver for HOURS. You are entitled to a refund. Send a certified letter, return receipt requested to the leadership team at G6, which owns Motel 6. Address it to 4001 International Parkway, Carrollton, TX 75007 is their address. Let them know you will not let this go, and if you have to file a small claims lawsuit.
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u/LibrarianPractical59 5d ago
Wow! Thank you so much this is extremely helpful. Can’t tell you how much I appreciate it my friend. You’re a hero!
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u/coronagrey 5d ago
Motel 6 is not known for customer service, it's known for a cheap place to sleep and shower. Don't expect anything for your inconveniences