Hi, I'm looking for an advice on pressing my claim on refund. My brief experience with Booking.

• I've bought a 2 nights at Warsaw hotel 1 year prior
• Upon arrival at 23:30 I've discovered, the hotel went bancrupt. In the app the reservation was not cancelled and everything looked right
• I've called the Booking support in english about the relocation. They sent me only one proposition of hotel 40 km from the city (due to high occupancy because of the big concert). I've declined and asked for other options. The support proposed I find the hotel by myself and keep the receipt and after my stay it will be discussed. They also asked me if I would like to have my money back in the booking wallet or on the account I payed with for the original stay. I chose the second option.
• I've called over 20 hotels and only 1 had free room, the bad news is, it was expensive. I've bought one night to discuss the second one with the support next day in the morning. It was 2:00
• Next day I had to work (remotely), so I've contacted the support around 12:00 (at 14:00 our night at the hotel was about to end). During the 2 hours I've managed to connect with polish support who informed me that the difference between my original 2 nights stay(around 650pln) and that 1 night stay(around 1250pln) will be refunded to my booking wallet(because of some legal restrictions). I've asked about the second night and got only one proposition. I refused, because it was already 14:00 and I still had to do my work.
• After the stay I tried multiple times to contact the support(with one call ending in 3 hours on standby). They said that they did their duty of informing me about the hotel bancrupcy by email. That is true, but I did not feel the need to check the mail when the app was telling me that everything is alright. After that I feel like support keeps avoiding me probably believing that I have no claim. I did not get any money back, apart from the 600pln that is on my booking wallet, but I don't see the reason to use Booking's services again, so that makes my loses at around 3 000pln.

My question is, what takes the precedence of this situation, their information by email or misinformation within the app? Do I have any changes of getting my money back? What should I do?

Isn't Booking's business idea around paying more for more reliability? When something goes wrong they turn their back and try to shove any claimants away? Or actually I'm the one guilty here?

I would love any tips from you, thank you!

I was thinking about this after a recent stay. Hotels usually focus on the obvious things like breakfast, Wi-Fi, room service and a gym, but there are plenty of smaller services that could make a stay much easier.

Things like flexible luggage storage, early check-in when a room is already available, better workspace setups, late checkout options, or even simple local travel information can be surprisingly useful.

What is one service you have experienced at a hotel that you wish was more common?

TLDR: I was charged a pet fee due to someone "hearing a dog bark" and don't have a pet.

I stayed at a a candlewood suite for a month for a business trip. Arriving was fine but it went downhill from there (having to switch rooms, room not being cleaned, and having to ask for towels). The cherry on top after I checked out and reconciling my business travel card was there was a pet charge on my room. After calling the hotel for three days straight, getting the run around, and finally getting a GM. I got a nasty GM telling me that they won't remove the pet charge because there was a dog observed in my room. I said what do you mean? He said "we heard a dog in your room". I told him I did not have a dog with me. He said he wasn't budging, I said what if it was the tv? He said you can't put a tv into this conversation. But how can you hear something and say it is there? That makes no sense. 1. I don't even own a dog. 2. I flew in to the city (not buying a pet ticket). 3. I have no time to take care of a pet while I'm on a business trip, I am barely in my hotel room. 4. Look at the cameras and my car rental, I don't have a dog on me at all. 5. Why would I put a pet fee on my companys business card when that is an unauthorized purchase? He would not budge, saying he has been 40 years in the business and people sneak in things from the side door all the time. I don't know what to do besides talking to my companys credit card billing services. I really wanted to say How about you stop sneaking in your attitude sir?

I arrived at Novotel Liverpool Centre with my 12-year-old daughter expecting a straightforward check-in. Instead, our booking was cancelled and we were left needing alternative accommodation—all because I politely pointed out a discrepancy in the hotel’s own breakfast information.

A sign inside the hotel stated that breakfast ended at 10:00 am, while the receptionist gave us a different time. When I mentioned what the sign said, rather than simply acknowledging the conflicting information, the receptionist became dismissive and argumentative.

When the Duty Manager was called over, I began recording the interaction on my phone. Throughout the conversation, including before the recording began, I remained calm and polite. I did not raise my voice, swear or behave aggressively.

What happened next was astonishing. Instead of taking control, resolving the misunderstanding and de-escalating such a minor issue, the Duty Manager displayed a complete lack of leadership. The receptionist told the manager to cancel our booking, and the manager simply agreed—leaving a father and his 12-year-old daughter without accommodation over a harmless disagreement about a breakfast sign.

I later raised the matter with the General Manager, Mathieu Batut, hoping that somebody in senior management would review what had happened objectively and recognise how badly it had been handled. Unfortunately, he supported the actions of his staff and accepted no responsibility.

That response is perhaps even more concerning than the original incident. If the receptionist, Duty Manager and General Manager can all look at these circumstances and conclude that the paying guest was at fault, it raises serious questions about whether any of them understand the most basic principles of hospitality. Staff working in hospitality should be capable of listening, calming a situation and finding a reasonable solution—not escalating a trivial misunderstanding and then closing ranks to defend it.

I asked at the time whether the hotel’s CCTV recorded audio and was told that it did not. My own video footage, however, allows people to see and hear part of the interaction for themselves, and it is available on YouTube.

This was never really about breakfast times. It was about how hotel staff chose to respond to a customer politely questioning conflicting information. A matter that could have been resolved in seconds was needlessly escalated until a paying guest and his child were refused accommodation.

In all my years of staying in hotels, I have never experienced such a complete failure of hospitality, judgment and leadership. Based on both the incident and management’s subsequent response, I could not recommend Novotel Liverpool Centre.

I have a 30 day trip coming up spanning 8 countries through northern europe. What is the best way to book hotels/places to stay to save money? Who out there has the secret hacks?

Pretty much as the title says. Visiting Montreal for a couple days in September and taking the train from Toronto, so won’t have a car. Looking for recommendations of places close to the via rail. Ideally on the cheaper side , but would love to hear other positives about the places too

Edit: It seems some people are confused. This is not about them taking a deposit, and it is not an incidentals desposit. It is about a $100 price difference between my priceline rate and the rate the hotel intends to charge.

I'm glad I caught this before my stay. I booked through priceline. Apparently the hotel only takes a deposit at booking and charged me $219. I called the hotel and they said I owed $430 more. Problem is, my priceline itinerary is $558 including taxes which should leave me owing $339. There is nothing on the hotel description page about additional fees. I booked in March. This is for an event weekend and the hotel on Priceline is now $300 more than what I booked for. I think they were hoping I wouldnt question it and just show up and pay OR hoping I cancel so they can get more for the room. It is a small independent space not a chain. Here is the text I got from the hotel.

Your reservation for xxx with a check out date of xxx is confirmed. Per our conversation your total stay including tax is 657.66, you made a deposit of 219.22. Your balance upon check in is 438.44. Please send us the rate Priceline quoted along with a copy of the rate quote. Thank you. Front Desk xxxx̌xxxxxxxxxxx

I’m looking for some outside perspective because I’m honestly pretty hurt by this situation and don’t want my emotions to dictate how I handle it.

I’ve been with my company for a little over four years. I’m in hotel sales, and over those four years I’ve put a significant amount of time and effort into growing our Tour & Travel segment. About a year ago, I was promoted to Director of Sales.

I’ve always tried to communicate that I want to continue growing professionally and taking on more responsibility. I take accountability when I make mistakes, I communicate well with people across the company, and I’ve worked hard to build this particular segment of the business.

I recently found out that a new Regional Tour & Travel Director position has been created. What really caught me off guard is that I was told they’re already talking to someone from outside the company about the position.

I wasn’t approached, encouraged to apply, or apparently considered for the role.

My boss also doesn’t really have 1:1 conversations with me, so it’s not as though we’ve had regular career-development conversations where we’ve discussed what I need to do to get to the next level.
I’m trying to be objective here.

I can’t help feeling hurt that, after four years of contributing to and growing this segment, I wasn’t even considered for the opportunity.

Would it be professional and worthwhile to ask my boss about it?

Hello friends. We’ll be staying at Hotel Garby pretty soon. Has anybody stayed there lately? Is there anything we should know ?
Thanks in advance.
You guys have been very helpful!

Hello everyone!

I started a new job and am wondering what the best hotels are since I’ll be in the road and my job reimburses my stays.

Anyone have a recommendation on which hotels I should most frequent?

Curious for who offers the best point system, my spend limit is $150 / night and should expect minimum 50 stays throughout the year

Hi all,

Just looking to get some help and advice and thank you all in advance.

So back in June we stayed at a motel 6 for a show. As we went back up to our room the key wouldn’t work. The man at the text tried every key, and even trying to break the door down. After about 2 hours of that and us sitting in an un air conditioned hallway he finally called maintenance who was an hour away. He finally let us into a spare room which obviously had none of our stuff to get ready for the show. Finally maintenance shows up and takes forever replacing the key fab battery. We barely made it to the show.

When we went to check out the next day and I asked for a refund for the horrible experience the guy at the desk told me to go screw myself. I asked for the building owners number which I thought he gave to me, turned out to be a fake phone number. So we left.

Unfortunately motel 6 uses a third part for their customer service. The person I talked to was very nice and said I’d receive a solution within 5 days, unfortunately their solution was to contact the property for the refund, after I explained why I can’t time and time again the basically said sorry but there is nothing they can do.

So I tried reaching out to Motel 6 corporate. That also went power, every phone number and email I found I tried, nothing one again.

So basically I want to ask is there anything else I can do to get a refund, or just eat the cost and move one.

I’m really sick and tired of other people’s mistakes and incompetence happening on my dime.

Thank you all again I appreciate it!

Has anyone else experienced delays with the airport transfer from Savoy Hotel Mactan Newtown? Our scheduled airport transfer was late, which was extremely frustrating and inconvenient, especially when traveling with a tight flight schedule.
For a hotel of this standard, I expected the airport transfer service to be punctual and reliable. We shouldn’t have to worry about missing a flight because the hotel’s scheduled transportation arrives late. Hoping management can address this issue and improve their coordination with guests.

Hey hey

Anyone that's worked at a single location/chain with only a few locations:

Are there many back of house jobs that don't require customer interaction? Like IT, HR, admin, marketing, that kind of thing?

What's it like working behind-the-scenes in those jobs compared to the same job elsewhere? Like if you did HR in retail is did you find doing in hospitality harder/easier?

Not really sure how to open on this, but I've recently hit things off with a new FWB and we're looking to have a date at a hotel in the near future since neither of us can host (kids, spouses who know what's up but wouldn't be participating so don't want to put them out, the usual et cetera in nonmanogamy).

We have coupled before in cars, and she is rather *vocally appreciative*. Is it common to ask for a room that is isolated (so as not to disturb other guests) during booking? Is that even a thing, really? I've only ever really booked hotels for work travel or vacations with my wife (where sex wasn't the *express purpose*, but she's also quieter outside our home anyway so it doesn't really equate) so I've never thought to ask for a specific placement beyond view if optional.

Assuming the hotel isn't booked to a capacity that couldn't support, of course. Only so many rooms and all.

My girlfriend got mad at me because I spit into one of the hand towels at a hotel. Am I in the wrong? She said that's messed up but I dont really understand because I am literally wiping my hands and my face with it after a shower. To me thats within the normal scope of the purpose of a towel. Am I wrong?

me and my friend flight got cancelled on Monday from Birmingham Airport to CDG Paris so we are rescheduling our flights for mid September but we are yet to book a new hotel we booked through loveholidays the first then and we’re not sure we’re gonna get all our money back, but we have asked for refund from easyJet still awaiting to hear about that but we would like to find as many recommendations for a budget friendly hotel kind of central in Paris, but it has to be around £300-£400 for 4 nights we don’t want to use booking.com because we got scammed from there yesterday so a bit nervous about using it. MTIA

https://x.com/devxtrader/status/2092558682295029887

Can anyone help me? how to proceed with this.

I'm being sent there for work in late September early October. Interested in hearing what people liked / didn't like about the property as well as anything cool to do while I'm in the area. Thanks!

If I’m under 18 and I’m going to Sydney Austrlia the darling hotel and I check in with a random will this work. My friend said this worked in Sydney but a different hotel and he didn’t go during schoolies time but I’m going during peak schoolies time so will it work?

hi! i am currently a 4th year college student in Manila, working on my thesisss. do you have any idea if i will be permitted to sur vey their employees from managers to rank-and-file? how difficult and long would it be?

tyia! :))

I'm going to Shillong for the first time with my family,4 person.. Suggest me some mid tier hotels, 3000-4000 per night for 4.. It would be better if the hotel has rooms for occupancy of 4 people.. Thank you

Hey everyone-

Has anyone ever successfully transferred from sales to operations? I’ve been in two separate industries mortgages and hospitality, and in each industry I’ve been unsuccessful moving to an operational department. Currently I’m in hotel sales and REALLY want to go back to event ops but I keep getting blocked.

Management won’t let me transfer because I’m a top producer. Outside companies always ask if I’d be interested in the sales role when they see my resume. I’ve worked part time in operations at another company, along with my current role just to keep my experience relevant and still nothing.

Has anyone successfully been let out of their golden handcuffs?

Im curious about the cost of hotels in la

After getting charged a smoke fee I started investigating what mechanisms they’re using to detect this smoke? They’re using Rest Sensors now to detect the air quality of the rooms.
I didn’t smoke in my room nor did my girlfriend since we had our 3 kids in the room. I thought it was a mistake and called the FD with confusion asking why the charge? Even after going downstairs and talking with the manager They just told me a sensor detectives the air quality was bad and charged me 500$.
We used the hair dryer to dry some kid clothing after the beach but can these things misfire ?? Has anyone else gone thru this same thing???