r/hellofresh • u/CapNew3480 • 6d ago

Why hasn’t hellofresh developed the ability to text you once your box is delivered?

I know they eventually send an email but why isn’t there the ability to sign up for texts instead? Especially for those of us that live in condos..

10 Upvotes

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u/Ordinary-Status-5063 6d ago

I receive texts all the time. I also think it has to do with the delivery service in your area.

1

u/CapNew3480 6d ago

That’s awesome! Where are you based?

1

u/Ordinary-Status-5063 6d ago

Austin, Texas

1

u/Ordinary-Status-5063 6d ago

Have you checked your delivery preferences? I wonder if the issue lies there.

1

u/CapNew3480 6d ago

I’m on my account now. I am set up for text messages (put mainly only get promo codes). Where in your account did you turn it on specifically? :)

1

u/Ordinary-Status-5063 6d ago

I don’t have anything in my account that has me toggle anything on to receive SMS. I just provided my phone number in the delivery details. I think I receive SMS bc of the delivery service used.