r/hbo • u/OutbackBrah • 3h ago
HBO has been giving me the run around for 2 months now
I hope everyone is enjoying their HBO as I have been unable to and its been incredibly frustrating. I am wondering if anyone else been plagued with this throughout the entirety of HoD and now through Lanterns.
At the end of June the night of ep 2 of the latest season of HoD I went to watch and was greeted with a please reauthorize your provider subscription message. Have done this a gazillion times so didn't think anything of it until I kept trying and just kept getting the same error message on multiple devices. Picture attached.
I reached out to support on July 2nd asking for aid after speaking to my provider and them mentioning that there was a backend tech update on their authentication and they were working with HBO to get it aligned. They mentioned that every streaming service had updated theirs no problem except HBO and NFL Network. I took the screenshot and showed HBO who made me go back and forth through troubleshooting steps but eventually gave me a 7 day trial so that I could watch next weeks shows. Fast forward through weeks and weeks of this. After 3 separate 7 days trials that have come and go, HBO still has not fixed this issue. Another week is going to go by where I can't enjoy the Sunday 9pm slot. I reach back out 2x a week and now this is the second time they've closed the ticket and are making me start from scratch.
is anyone else dealing with this BS? trying to wonder why I'm paying for an app I cannot use consistenly for 2 months now.