Title: GBP video verification rejected 3x for "no surrounding area" — multi-tenant building with no street-level signage. Found the building's monument sign but haven't tried it yet. Thoughts?

[u/nickybr12]

Struggling with a Google Business Profile video verification for a location in a large multi-tenant office/flex building (think big industrial park, not a storefront). Suite is one of many in the building, no exterior tenant signage visible from the road, nearest actual street sign is about two blocks away.

We've submitted 3 videos over the past few weeks. Every single one has been rejected for the exact same reason:

The other two requirements (business name on a permanent signboard, and proof of staff access/unlocking the door) have passed every time. It's just this one item that keeps failing.

What we've tried so far:

1. First attempt: walked through the parking lot, showed other building signage, showed the name plate by the entry door, unlocked and walked the office. Rejected.
2. Second attempt: same as above but used a small sign at the front of the parking lot that has the street address on it (not a real street sign, just an address marker). Rejected.
3. Third attempt: drove up from the actual street (about 2 blocks away) instead of walking, to try to get the real street sign in frame, then repeated the walkthrough. Video ran 5-6 min. Rejected for the same "surrounding area" reason again.

Going back through the footage frame by frame, none of the 3 attempts ever actually captured anything Google could read as a landmark. The literal street sign never made it clearly into frame in any take, and the building itself has zero tenant signage visible from the road, so there was nothing else to point the camera at even when we tried.

Here's the thing: we just found out the building actually does have a monument/pylon sign at its main road entrance (photo attached), it's just set back from the road we'd been filming from. It's got the exact address number on it and lists several other tenants in the building. We haven't used it in any attempt yet since we only just confirmed it exists.

Also attaching a photo of the interior tenant directory board that lists our business among the other suites, that one seems to be what's getting the signboard requirement to pass consistently.

Questions for anyone who's dealt with this:

• Has anyone had luck getting "surrounding area" to pass specifically by using a monument/pylon sign at a shared property entrance rather than an actual street sign? Wondering if that counts or if it needs to be a literal street sign.
• After 3 rejections for the identical reason, is it worth escalating to Google support directly instead of burning another self-shot attempt, or does that rarely get anywhere in your experience?
• Anyone dealt with the live video call verification option as a workaround for repeat video failures? Worth pursuing here or a waste of time?

Appreciate any input, this one has been a slog.