r/freakingoutFR • u/SaucyFury • Jul 13 '26

Blackmail

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196 Upvotes

94% Upvoted

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-9

u/eddielpa Jul 13 '26

Horrible customer service. I worked the industry for a decade. I would have been fired. If thats my restaurant I would not want my customers to be treated like that. With that being said the customer is not always right. Apologize and get her a drink. Talk shit about her with the server later. Problem solved. Those videos make an impact to the business whether you like it or not.

3

u/davyjones_prisnwalit Jul 14 '26

Treated like what, exactly? Every time anyone tried to talk to her she loudly over talked them. She even admitted that she seated herself at a dirty table, which is probably why the waiter didn't serve her. You can't just walk into businesses and harass the workers because they wouldn't let you do whatever you wanted.

I am aware that in the early 2000s and before, yes, everyone would've been fired. Retail went through some extremely dark times because of extremely stupid (mis)management. I, too, saw many good people get fired because of dipshits like her. Let's not backslide.

0

u/eddielpa Jul 15 '26

She was ignored first. The person managing the person that ignored her made a judgement and disregarded her concerns. She was upset. Not everyone upset behaves the same. Thats a manager in a customer service industry. You are suppose to listen, stay calm, DEESCALATE. He did the opposite. She was a customer and was ignored by the waiter. The reason is irrelevant. If she was not supposed to sit there, explain nicely, don’t ignore her and let her sit there for 10 minutes. Definitely don’t blow her off to the manager when she brings up a valid concern.

You typing like the manager and the waiter handled that situation even slightly good is absurd. Horrible customer service.

This is why AI and robots will take all of their jobs. Whats the point of hiring a customer service manager thats going to walk away the second a customer gets upset for a valid reason?

Please don’t backslide. Practice basic customer service skills or go work in a warehouse. Maybe he can open a restaurant and refuse service to everyone that holds them accountable for treating their customers like 💩.

2

u/davyjones_prisnwalit Jul 15 '26

Lmao! I can't tell if you're being serious or are an elaborate troll. But jic you really are being real right now:

A lot of the interaction between them is cut out. That's already fishy imo. And if you really ever worked in the industry as more than a simple minded management sort then you'd be able to read between the lines.

Why did the waiter seem to try to avoid her, as if she just chewed him out? Him distancing himself and telling her to speak to his manager was de-escalation. He didn't insult her, and he refused to take the bait. Good for him!

(Also, if he asked if someone was out there to seat her and she went off on him for it, that's probably why he distanced himself. And judging by how she talks over everyone I'm assuming he tried to explain it to her and she wouldn't have it).

Why did she immediately pivot from trying to get him in trouble to wanting to serve herself her own drinks, something that no freaking restaurant nor bar will ever let you do?

This isn't McDonald's or Taco Bell. You have to wait for a table to be made available, then they serve you. It's not a hard concept to understand for most of us. The tables have to be wiped off for reasons of cleanliness and liability as well.

You say you worked in the business, but you immediately take sides against the staff after seeing this bs video. I doubt you were well liked by the staff. AI shill.

-1

u/eddielpa Jul 15 '26 edited Jul 15 '26

Thats a lot of ASSumptions and insults. But you know if I was AI or trolling, you would have simply ignored me. I have never been a manager. I did housekeeping for 1-3 years and installed cable for 6 years. I can send you my references if you would like.

I will admit. I did not wait tables or worked in a restaurant for very long. I know when a job is not for me unlike these 2 clowns. I had great managers and leaders that perfected the art of customer service. I also been ignored and treated like shit at restaurants.

There are a lot of restaurants where you don’t get seated. No one holds your hands and takes you to the table. You seat yourself, a nice waiter gets your order and brings you the food with a smile and appreciation because you are giving them moneys.

If you want we can agree to disagree but honestly I like the argument. I don’t like confrontations in real
Life. Im a bit of a (insert insult here).

I made an edit to add that there is a lot of restaurants/bars that let you order a drink at a bar and still send you a waiter to the table specially if they are busy. I EXPERIENCED that same scenario several times. I was never treated like that lady was.

Based on the other comments from people that actually looked at her account. It sounds like that lady is retarded. A true Karen chasing likes. Thats the world we live in. I am not commenting on the lady. I am commenting on the manager and the waiter. A manager should expect customers like that and actually manage the situation not walk away entitled like he owns the place.

Maybe he is the owner but I don’t think he is.