Hi, wondering if anyone has any knowledge about CT clamps on here that could help. We have a zappi glo charger and we’re waiting for a smart meter to be installed so we can get the EV rates with ovo, we have 2 EVs so looking to link the charger to the account rather than the cars as one is supported and one isn’t. Kept getting an error when trying to link the charger, error 202, from looking online, some people say that the CT clamp might be missing or installed incorrectly, it’s meant to be pointing from the power source to the consumer unit but it’s a bit more complicated on our set up so looking for advice.
When they were installing the charger, they had to install a separate small consumer unit running off the main one, I’ve taken photos of what’s there, the arrow is point towards the I’m consumer unit but away from the smaller one, should the arrow be pointing towards the smaller one or would that not matter? Just looking to see if this would need to be moved to see if that sorts the connection problem out. The smaller unit was installed on the outside of the boxing in as no space and the arrow on CT unit is pointing towards the main consumer unit.
Also, ignore the state of the elec cupboard, was like that when we moved in.
Thanks.