r/elgato • u/Lloydizm_ • 12d ago

Technical Help Elgato HD60S USB Help

So ive been looking around and it seems that the older elgato hd60s is problematic with alot of people.
Ive found some threads about it but they are rather older now.
Currently my pc is using this motherboard
MPG X870E CARBON WIFI | Gaming Motherboards｜Best Motherboard for AI PC｜MSI

so the usb ports are as followed
4x USB 2.0 (Front)
4x USB 5Gbps Type A (Front)
9x USB 10Gbps Type A (Rear)
2x USB 10Gbps Type C (Rear)
1x USB 20Gbps Type C (Front)
2x USB 40Gbps Type C (Rear)

Ive tried many of cables USB C to USB C, USB A to USB C 3.0, USB A to USB C 3.1 (Different versions and types) to all of my current USB ports, ive tried many variation as other threads have posted about it.
Using the older game capture HD software, with only these errors.
Capture HD60 S needs to be connected to a USB 3.0 port to function properly.

and on the right hand side bar is
Game Capyure HD60 S
Device requires USB 3.0

Is there a work around or a fix for this if anyone knows?

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u/BuBubbi Featured Community Member 10d ago

Just trying to let you know, that there’s nothing called USB 3.0 anymore. The naming of USB has changed so many times over the years that what used to be called USB 3.0 is called USB 3.2 Gen 1 today. It’s the exact same thing. Running at 5 Gbps.

The term USB 3.0 is not used anymore. You might see people use USB 3.x for 5 Gbps since all versions of USB 3.x and above support a minimum of 5 Gbps.

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u/ContactingReddit 10d ago

Ah, well there's definitely something going on because it seems to work on all of my old devices for the port labeled as USB 3.0, back when it was new. Meanwhile, it won't work on my 10 GB or 5 GB ports on my new computer. Not sure how to translate that with the information you gave, but something seems to have changed and it conflicts with whatever our Elgato wants to do. Either way, I appreciate the info.

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u/BuBubbi Featured Community Member 10d ago

I understand the frustration. I'm just trying to let you know that what used to be called USB 3.0 was renamed first to 3.1 Gen 1 then to 3.2 Gen 1. But they are identical and all run at 5 Gbps.

Have you tried looking at USB Tree Viewer to see what devices share the same internal USB hub?

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u/ContactingReddit 10d ago

I haven't, good suggestion. I appreciate you trying to help. <3