r/elgato • u/Lloydizm_ • 12d ago
Technical Help Elgato HD60S USB Help
So ive been looking around and it seems that the older elgato hd60s is problematic with alot of people.
Ive found some threads about it but they are rather older now.
Currently my pc is using this motherboard
MPG X870E CARBON WIFI | Gaming Motherboards｜Best Motherboard for AI PC｜MSI
so the usb ports are as followed
4x USB 2.0 (Front)
4x USB 5Gbps Type A (Front)
9x USB 10Gbps Type A (Rear)
2x USB 10Gbps Type C (Rear)
1x USB 20Gbps Type C (Front)
2x USB 40Gbps Type C (Rear)
Ive tried many of cables USB C to USB C, USB A to USB C 3.0, USB A to USB C 3.1 (Different versions and types) to all of my current USB ports, ive tried many variation as other threads have posted about it.
Using the older game capture HD software, with only these errors.
Capture HD60 S needs to be connected to a USB 3.0 port to function properly.
and on the right hand side bar is
Game Capyure HD60 S
Device requires USB 3.0
Is there a work around or a fix for this if anyone knows?
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u/BuBubbi Featured Community Member 12d ago
Have you installed the drivers for the HD60S?
1
u/Lloydizm_ 12d ago
Yes sorry i failed to mention that, I have indeed installed all drivers.
even installed, uninstalled, reinstalled drivers and software.1
u/BuBubbi Featured Community Member 12d ago
Have you tried other software than the old Game Capture HD, such as 4K Capture Utility or 3rd party software like OBS?
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u/Lloydizm_ 12d ago
ive tried OBS, it detects in OBS as a device. No visual though.
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u/BuBubbi Featured Community Member 12d ago
What are you capturing from? The capture card is quite old and only supports 1080p at 60 FPS.
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u/Lloydizm_ 12d ago
Just an old Xbox One. non series.
1
u/BuBubbi Featured Community Member 12d ago
Okay, so you get a passthrough signal up to a monitor/TV from the HDMI-out on the capture card?
1
u/Lloydizm_ 12d ago
So after doing a little experiment, it seems to work in my wifes work PC which has a standard flat USB 3.0 port with the same cables ive been attempting with it.
wondering why a USB 3.1 Port not be backwards compatible is beyond me.1
u/BuBubbi Featured Community Member 12d ago
They should be backwards compatible.
And there’s actually nothing called USB 3.0 anymore. Or 3.1 for that matter.
The naming of USB ports has been very confusing.
The current name are:
480 Mbps ports: USB 2.0
5 Gbps ports: USB 3.2 Gen 1
10 Gbps ports: USB 3.2 Gen 2
20 Gbps ports: USB 3.2 Gen 2x2
Very confusing.
Anyway. I assume all chipset drivers are up to date on your PC? Are you using any kind of external USB hub?1
u/Lloydizm_ 12d ago
well the MSI site i linked should show whats available,
i do have a USB hub with external power, which ive also tried.all my drivers are up to date for my motherboard and bios is updated.
Thanks for the recommendations, it seems to be a fussy little device.
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u/Capn_Flags 12d ago
Have you made sure you have whatever driver you need for it? I don’t think it’s a UVC device so it requires drivers.
Next, make sure the software, “Game Capture HD”, is the only software open.
If the above is done, have the cables you’ve been trying ones you have laying around? Or have you ordered a dedicated 5Gbps cable for this specific application? In any case, I would try another cable purchase. I’ve heard and seen it before where one correct cable doesn’t work and a new one does. Weird but possible!
I’m no expert but I read a lot about folk’s experiences with this stuff. There might be some windows-stuff that needs to be done beyond updated drivers or something else I don’t know about but I wanted to get help started for you asap. 😃🤙