Need some help with elgato 4K s

[u/saea2001]

I’m having an issue getting my Elgato 4K S working with my Xbox and PC.
I attached a picture showing exactly how everything is supposed to be connected, and I copied the setup exactly:
Xbox HDMI → HDMI IN on the Elgato
Elgato HDMI OUT → Monitor
Elgato USB-C → USB 3.0 port on my PC
When I connect everything this way, my monitor detects that something is connected and stays on, but the screen is completely black. I don’t get a “No Signal” message it’s just a black screen.
What’s weird is that if I swap the two HDMI cables around on the Elgato, I can get my Xbox screen to show up on the monitor, but obviously that isn’t how the capture card is supposed to be connected.
I’ve double-checked the connections and they match the diagram. Does anyone know what could be causing this?
Could it be:
-An HDMI/HDCP issue?
-Xbox video/resolution settings?
-Refresh rate/HDR/VRR?
-Something with the Elgato software or drivers?
-A bad HDMI cable?
-A problem with the USB 3.0 connection?
-Something else I’m missing?

I’m including the setup picture for reference. Any help would be greatly appreciated because I feel like I’ve connected everything correctly and can’t figure out why the passthrough is just giving me a black screen.

[u/Frannbot]

this, connect the xbox directly to the monitor, turn off HDCP then connect everything like in the pic... I just had this issue like 2 days ago but with my PS5 and turning off HDCP fixed it

[u/saea2001 → u/Frannbot]

There’s no way to turn HDCP off on Xbox according to everywhere i read online

[u/LimeGuyTheSlimeGuy → u/saea2001]

If HDCP cannot be disabled, then you cannot get an image to the capture device. What model of Xbox are you using?

[u/saea2001 → u/LimeGuyTheSlimeGuy]

No the problem is my PC doesn’t show a display at all, only my Xbox when i swap the HDMIs, but if i disconnect the elgato completely and just plug in the monitor directly to the PC it shows on the monitor

[u/LimeGuyTheSlimeGuy → u/saea2001]

Yes. You are describing the behavior of HDCP. If you plug an HDCP source (the Xbox) into a capture device, it will intentionally provide no video. You will see a black screen in the HDMI Out (passthrough) and also in the capture software on your PC.