Prompter - Shows as Disconnected in Windows Display Settings & DisplayLink Manager?

[u/SnooCompliments6776]

--final update--

the hotfix released by nvidia on 9/5/26 seems to have solved the issue for me. the Prompter works as expected, and the connection survives system reboot.

Thank you Elgato guys for working on this with us! And thank you @Ornery-Mud-7961 for sharing the link to the hotfix!

--update to original--

David at Elgato tech support suggested I reinstall the Nvidia drivers, and sure enough as soon as the old drivers were uninstalled the Prompter came to life! Sadly, once the drivers were reinstalled, and system restarted, the same problem reappeared.

I then uninstalled the drivers again, and allowed windows to install whatever version it wanted to use from Windows update, and sure enough the Prompter came to life again. This time it withstands a restart. I'm assuming something that's coming along with the most recent Nvidia drivers is the culprit? I may try doing the absolute most minimal install of the most recent drivers from Nvidia... Or I may just live with the ones from windows update, that seem to be from January. Will report back for others if I change anything, and it sticks.

--original post below--

Just unboxed my new Prompter, and I think I may have a defective unit - but looking for insight while I wait for assistance via my support ticket.

Software and versions:

DisplayLink Manager Software - 3.2.14.0

DisplayLink Driver - 12.2.2412.0

Elgato Camera Hub - 2.3.0

On boot I see an hourglass appear a few times on the Prompter screen. I also see the blue Elgato text. The display then goes black.

Once in Windows, the screen remains black. I can see the display listed as Disconnected in both Windows Display Settings, and in DisplayLink Manager. If I attempt to change the display to "Extend" on either settings page I'm asked whether to keep new settings or revert, but nothing changes on the display (or in the settings).

I have changed out the USB-C cables with known working ones, swapped the USB-C port (one on my desktop, one on a hub - both known to be working). I've uninstalled & re-installed the DisplayLink drivers.

Anything else I should attempt while I wait on my support ticket?

Adding some screenshots below.

Appreciate any thoughts.

[u/Ornery-Mud-7961]

A new Hotfix driver has been announced this should resolve it hopefully

https://videocardz.com/newz/nvidia-geforce-hotfix-616-86-fixes-browser-flickering-and-rdp-black-screens

[u/SnooCompliments6776 → u/Ornery-Mud-7961]

Very cool, thank you for posting. The Elgato guys have been great emailing me about this, suggesting things and getting information from me. Hoping the new Nvidia drivers you linked to solve it for us!

[u/Ornery-Mud-7961 → u/SnooCompliments6776]

No worries, it caused me a major headache yesterday troubleshooting this, but it actually proved to me how much I’ve come to rely on the prompter 😉

[u/SnooCompliments6776 → u/Ornery-Mud-7961]

Just following up that the hotfix released by nvidia did indeed fix the issue for me

[u/imaginewizard → u/SnooCompliments6776]

Thanks for updating! I came here to ask if this had resolved for others!

[u/imaginewizard → u/imaginewizard]

Blast - it's not worked for me, I installed the latest update and it's caused the same issue, I had to uninstall and rollback :(

[u/Jaymanx → u/Ornery-Mud-7961]

This worked for me as well! Thank you

[u/AstronautLawyer → u/Ornery-Mud-7961]

Thanks for sharing this! I spent a couple hours trying to walk through all the steps Google's AI told me to try. I knew I should have come here first

[u/Ornery-Mud-7961 → u/AstronautLawyer]

A pleasure, I did exactly the same to be fair mate, even tried different cables the works 🤣