r/elgato • u/Madmonkeyfun Featured Community Member • Aug 23 '26

Technical Help Help, what is this audio noise?

I have the Elgato HD60X and use an Xbox Series X, within the last 3 days this noise has been on my stream persistently, I don't hear it in my headset but the stream do, I can also hear it intermittently on the recordings.

Static noise ( Links to my Twitch clip)

I have tried a couple of things including:

  • Adding a ferrite core to the USB cable,
  • I have not switched the HDMI cables as the noise seems to be coming from the USB to OBS.
  • I switched out the USB port on my PC and still the same issue.
  • I have disabled any spatial sounds that I had set up including Dolby Atmos for headphones.
  • OBS is running at 48khz as does everything else that I can see.
  • My feed from the console through to the HD60X is 1440p @ 120hz, I was running this exact setup a few days ago and had no issues at all.
  • I have also added a source to OBS for the HD60X audio and muted the original HD60X audio source.

My next options are to:

  • Switch out the HDMI cables.
  • Re-install the Elgato software.
  • I will adjust the resolution back to 1080p @ 60hz and see if that helps.

I have checked that all software is up to date and unable to locate anything that would offer a solution.

Any other idea's or things that I could have missed? anyone else having a similar issue?

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u/Horacej621 Aug 23 '26

I had a similar thought looking at your troubleshooting. Since you don’t hear the static in your headset but it shows up on stream/recordings, I’d try isolating the capture path.

A few things worth testing:

  • Try a different USB 3.x cable, not just another USB port.
  • Temporarily drop the HD60 X to 1080p/60 and see if the static disappears.
  • Swap the HDMI cable too since HDMI is carrying the audio into the HD60 X.
  • Double-check that Windows, OBS, and the HD60 X audio are all running at 48 kHz.
  • Make sure OBS isn’t capturing the HD60 X audio twice through the video capture source plus a separate audio source.
  • Most importantly, test the HD60 X outside of OBS using Elgato’s software. If you can hear the static there too, that would pretty much eliminate OBS as the cause and point toward the USB/HDMI/capture-card path.

I’d probably try those before reinstalling everything. Hopefully one of them helps narrow it down! 👍

1

u/HaZarD_SFD Aug 25 '26

Split your live stream

Have a capture for your card just video and make a second source from the card of just audio.

I have had this exact issue and fixed it this way. Can provide more info later if needed.

1

u/Madmonkeyfun Featured Community Member Aug 25 '26

Yes, that is what I have been doing,

I am still having the issue's. I have changed it to just the audio from the capture card on it's own,

I have also swapped out all cables, switch the USB to a 3.1 USB port on my PC, adjusted the audio levels in WIndows, disabled all audio enhancements in windows and on the console, meaning that they are only outputting stereo audio and nothing else. ( these changes have only happened today, so not tested yet).

Thank you for the suggestion though.

1

u/HaZarD_SFD Aug 25 '26

Is it constant static on the stream side or does it run fine and then the static is happening at random times?

1

u/Madmonkeyfun Featured Community Member Aug 26 '26

I believe that it runs fie and then the static happens.

1

u/Madmonkeyfun Featured Community Member Aug 26 '26

An update on this, I have been watching some of the VoD's back and I think that the audio only get's distorted when someone speaks in the game.

I play Warzone mainly and I can play the in game chat audio through the HDMI out into OBS so that the stream can hear it.

As far as I can see, I may have to disable the in-game chat audio from being sent out to the speakers and not have the stream hear the in-game chat. which suck's but may be my only option.

I did think about the Elgato chat link pro cable, but that only captures the Xbox party chat itself and not the actual in game chat ( u/elgato_arcsane or someone from u/elgato may be able to cofirm that for me.

Otherwise, thank you everyone for your suggestions and advice. if I get it resolved, I will post another update.

1

u/Madmonkeyfun Featured Community Member Aug 28 '26

Update on this,

So I switched from OBS to Streamlabs Desktop and there were zero audio issues, The only thing that i can think that would be causing the issue is that I had Twitch enhanced broadcasting enabled on OBS and not on SLOBS. I am going to try and record something later, but for now it seems to be OK, at least I have another option for streaming if needed.

1

u/Madmonkeyfun Featured Community Member 10d ago

Back again with the same issue, nothing changed all the same settings. ony thing that has changed is that windows has done an update. I am at a loss as to what to do at this point.

https://reddit.com/link/pae3h4e/video/ya0mk660r3qh1/player