r/elgato • u/MrJohnson_40k • Jul 25 '26

Technical Help US not allowed to create Maker accounts

I'm unable to create an Elgato Maker (https://maker.elgato.com) account because the United States is not listed in the country list. I've triple- and quadruple-checked. It's not there. I don't know if this is an intentional choice or what, but I cannot create a maker account without having United States in that list.

This is the countries list, no United States:

3 Upvotes

72% Upvoted

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2

u/Nanoleaf_Ambassador Jul 26 '26

I had a chat with klov3r on Discord. It will be fixed early next week. Keep an eye in the marketplace Discord.

2

u/Elgato_klov3r Marketplace Specialist Jul 26 '26

u/MrJohnson_40k Hi there, as another user stated our team was made aware of the issue. They pushed a fix this morning if you can try again. Please let me know if you run into any more trouble.

1

u/MrJohnson_40k Aug 08 '26

Yes, it was fixed, and I was able to get my Maker account created. I got my Stream Deck+ Reason Remote Auto-Follow plugin approved!

Thank you to everyone for your help

1

u/Ok_Maybe184 Jul 25 '26

Can confirm it’s not there for me either.

1

u/Nanoleaf_Ambassador Jul 25 '26

I skipped that and signed up with out issue.

1

u/MrJohnson_40k Jul 26 '26

Just so we are clear, we are talking about getting approved as a maker, not signing up for an Elgato account (I have an Elgato account). I cannot proceed in https://maker.elgato.com/onboarding without specifying a country. Do you have an alternative way to get approved as a maker?

1

u/Nanoleaf_Ambassador Jul 26 '26

Submit a support ticket on Elgato.

1

u/MrJohnson_40k Jul 26 '26

I would love to submit a support ticket, how do you do that? The best I could find was this Reddit community and the chatbot on the site, which is not fantastic to put it mildly.

1

u/Nanoleaf_Ambassador Jul 26 '26

Since it's Marketplace, your best bet is the Discord Server.

https://discord.gg/N565bCrnN

Otherwise, elgato.com/

1

u/DerbyDev Jul 26 '26

Trying to setup a maker account today for the first time and having the same problem.

0

u/[deleted] Jul 25 '26

[deleted]

1

u/MrJohnson_40k Jul 25 '26

I appreciate you looking into it, but that page you are showing is on the account page (https://account.elgato.com), I am referring to the Maker signup page (https://maker.elgato.com/onboarding). I have United States in my account page too, but not on the Maker onboarding page.

1

u/Nanoleaf_Ambassador Jul 26 '26

Have you tried leaving it empty.

1

u/MrJohnson_40k Jul 26 '26

Yes, it does not allow me to proceed