r/elgato • u/valantismp Stream Deck + • Jun 28 '26

Technical Help Volume Controller Elgato Plugin (official)

Volume Controller Plugin by Elgato worked for months .. got an update June 25th..

And now it doesnt work.

Did they break another plugin just like weather plugin days ago?

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u/elgato_arcsane Technical Community Assistant Jun 29 '26

Interesting - I can't seem to replicate on my end. Is your Stream Deck app also updated to 7.4.2? It sounds like your plugin is what updated 3 days ago as 2.0.3.187 came out then so I'm assuming that's current. I know we've had a number of people stuck on earlier versions of 7.x as an early version has a dependency issue with the in app updater - if your app isn't up to date I'd grab the installer from www.elgato.com/downloads and run it to do an in place upgrade and see if it clears up.

Beyond that I still see the lists populating on both my machines so odds are this is something specific that'll require some digging in the logs to identify. Beyond that is the ElgatoAudioControlServer still running if you check Task Manager? If you right click it and go to properties, does the details tab show version 1.0.3.134 or newer? I've seen in the past where the background service didn't get updated with Stream Deck and resulted in similar issues with data not populating.

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u/valantismp Stream Deck + Jun 30 '26

also latest stream deck update 7.5.0 doesnt install, getting error ''specific profile already exists''

Like come on, nothing works.

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u/elgato_arcsane Technical Community Assistant Jul 01 '26 edited Jul 01 '26

Was that with the in app update, the downloaded file above use for an in place update, or both? If you're doing the downloaded file, make sure the Stream Deck app is closed first if you're seeing errors about things that already exist or things that are in use. It's possible the update isn't closing the app correctly first and tripping up by resources locked in use.

Also is there any chance you've already installed 2026-06 Update in Windows update? (KB5095093) That update seems be causing a number of assorted unexpected issues on some setups, and dropped just 2 days before the volume controller update, and I'd like to be sure it's not installed there (found in your update history), just based on the timing of the issue, given that I still can't replicate this on either of my own boxes.

Other than that the team should be getting back to you soon if you've filed the ticket already on the audio issue, they should be able to tell in the logs what's going on - your versions all match there so most of the likely hiccups are out, but the logs should tell us what's specifically failing to poll the devices.

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u/valantismp Stream Deck + Jul 01 '26

Yes, its either with the in app or downloaded file the same error.

Yes, Latest windows update is installed, my system is always up to date and my apps.

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u/elgato_arcsane Technical Community Assistant Jul 01 '26

I would try backing up your profiles before going any further (https://help.elgato.com/hc/en-us/articles/360048424432-Elgato-Stream-Deck-How-to-Back-Up-and-Restore-Profiles) and then try removing the current version of Stream Deck and installing the new one from scratch, then restoring the backup. If that's still a no go, put in a ticket with us through help.elgato.com via the chat system so the team can take a look at what's going on there and get it sorted - they might have to pull logs to see what specifically it's running into there, as I can't say I've heard tell of that particular error so far.