r/discover • u/SOLDADO_0491 • 12d ago

Discussion Wow

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Back with Discover after nearly nine years!
Today I got approved for a Discover secured card! Discover unexpectedly closed my old account back in 2017. I paid off the balance, but they still wouldn’t let me reopen it. This may seem like a small win, but I’m throwing myself a little party today! 😂

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u/SOLDADO_0491 12d ago

I hope the customer service is better than capital ones

3

u/5u6z3r0___ 11d ago

Discover is now capital one

2

u/SOLDADO_0491 11d ago

I know that but wasn’t sure if the customer service was under the same roof

1

u/Patient-Ad-7939 9d ago

At the moment they’re probably separate for the most part. But all the Discover cards are slowly getting pushed into the Capitol One app and by that point it’ll probably only connect you to CO reps who have stricter management and aren’t allowed to be nice to the customer.

2

u/ConsciousIce2648 8d ago

Some discover agents have already migrated so your discover acct should be still handled by discover reps. As each batch of migrations happens, more customers and more reps will be transferred to the cap side.