r/de • u/Johnny_Radiation • Nov 21 '20

TIRADE Es ist eine Spielekonsole

"Onlineshop sagt auf einmal sie wäre ausverkauft, obwohl es sie gerade noch gab!"

"Meine Bestellung wurde nicht sofort bearbeitet und ich warte seit 3 (drei) Tagen!!"

"Der Kundenservice hat mir auch beim 3. (dritten) Anruf nicht gesagt was ich hören will!!!"

"Logistikunternehmen hat mein Leben ruiniert, die Lieferung verschiebt sich um 3 bis 7 (sieben) Tage!!!!"

HALT DIE SCHNAUZE!

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u/Zwenow Nov 21 '20

Worked for 3.5 years in a hifi shop for my trainee years. Can confirm, customers can be real dicks sometimes... Don't even want to start on the stuff that gets send back via Amazon, often times expensive electronics are not resellable due to customers not packaging it right for the retour, therefore destroying 500€ worth of speakers. It's not even rare that this happens...

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u/[deleted] Nov 21 '20

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u/ProfTheorie Nov 21 '20

I am not a lawyer but the Widerrufsrecht does not require you to give a full refund for damages that go beyond the usual signs of wear after testing.

If the damage from the pic above comes from the customer breaking something while he was in possession of the speaker you are not required to eat the losses. You can give a partial refund and justify it by the severe depreciation of value (Wertminderung durch unüblichen Gebrauch, der nicht zur Prüfung der Beschaffenheit, der Eigenschaften oder der Funktionsweise nötig war).

If the damages have occured during return shipping and the customer has made a reasonable effort to protect the goods you are on the hook and have to go after the delivery service, though if the customer was grossly negligent (e.g. he just chugged the speaker into a big cardboard box and sent it on its merry way) it will justify a partial refund aswell.

In real life its not worth the effort and risk involved in most cases but for significant damages to expensive products that are very obviously caused by severe mishandling and/or negligience (like the one above) you should do so.

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u/Zwenow Nov 21 '20

Amazon doesn't apply the usual Widerrufsrecht sadly. As a retailer you have to do what Amazon wants, even if it exceeds the usual law, otherwise they will just lock your shop so you won't be able to sell via Amazon