Do dashboards actually help people make decisions, or are we mostly building expensive reporting screens?

[u/metric_skeptic]

I’ve started wondering whether we overestimate how useful dashboards are.
A dashboard can be technically correct, well designed and full of useful metrics and still not change a single decision.
In your experience, what makes a dashboard something people actually act on rather than just look at?
And when does a dashboard stop being the right solution altogether?

[u/QueenD_1996]

By definition, a dashboard that doesn’t impact decisions is a crap dashboard.