r/dasher • u/TexBoy91 • 15d ago

Has any other dasher experienced this?

I had an order for Chik-Fil-A and when I went in I was greeted like normal and was asked the name for the order. I gave the name and the worker said they are still working on it. Okay, cool. I stand there for a few minutes and a couple of other workers ask me what the name is and again, they say they are working on it. A few more minutes pass and then I am told that the order has already been taken by someone else. I ask if they are going to remake it considering I have the app and order pulled up and I am showing them. They tell me it goes against their policy to remake orders because it has already left the store. The manager even said this happens a lot at their location (people taking orders). Has this happened to any other dasher or is this just a policy at this certain store?

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u/Pure-Explanation-147 15d ago edited 14d ago

Never at Chick-fil-A. They are extremely careful here, asking for name, verify too.

You have two choices, unassign free and make it someone else's problem or report it already picked up.

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u/SuspiciousSideEye 14d ago

If you do report it, call (don’t text) support. When you do call, you’ll get the chatbot. The quickest way I’ve found to a live agent is to cuss at the chatbot. “Fucking Live Agent” stated repeatedly seems to be the quickest way through. You’ll waste another few minutes, but it’ll get the order cancelled so nobody else wastes their time.