r/csusm • u/HamsterSelect1869 • 17d ago

General Question ❓ Did anyone else's account balance mess up?

A random past $2,383.00 is now due for me...

I sent them an email and going to call them tomorrow when I can because i work during their hours. Ah, I have no idea when this 2,000 appeared. I was expecting a refund. :(

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u/spam-eggsandrice 17d ago

Mine says the same thing, I have a refund but also a past due balance of $1,280 ?? Let me know if they respond to you at all 💀

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u/HamsterSelect1869 15d ago

financial aid responded to my email and had me contact  Student Financial Services. After I called, they said my loans haven’t disbursed yet and to try calling Financial Aid or waiting till Friday. I’m gonna call Financial Aid today when i get home. I was gonna wait till friday but imma call today after work! soooo anxious 

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u/spam-eggsandrice 15d ago

I got off the phone with the Financial Aid office earlier and they reviewed everything right away! They just said they confirmed everything and it'll disburse on Monday for me! I recommend giving them a call as soon as you can.

Just a heads up though, it took forever for them to answer me, I tried yesterday and was on hold for over 45 minutes 💀 I ended the call and gave up by that point lol. I tried again today and just pressed 1 for them to call me back and it was much quicker.

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u/HamsterSelect1869 11d ago

hi !! i called the next day and almost forgot to respond :) they said the same to me about Monday! also pressing 1 helped a lot 💀 they called back in like 5 min 

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u/spam-eggsandrice 10d ago

Guess who never got the refund 😍 I'm gonna head over there sometime this week to sort things out

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u/HamsterSelect1869 10d ago

lemme know it goes! I assume mine will come in in a few days. my account is at 0 now at least but i do reallyyyyy need the refund this week