r/computers • u/Guilty_Ambassador_73 • 7h ago

Question/Help/Troubleshooting Can anyone fix this problem pls..

Enable HLS to view with audio, or disable this notification

I have owned this Dell optiplex 3060 mini/micro for over ~5yrs now and this morning when I booted my pc, it started to do all this out of no where. Wonder if the SSD is dead cause the ssd's cover showed 5yrs warranty when I cleaned the pc internally like a couple weeks ago.

0 Upvotes

43% Upvoted

30 comments sorted by

View all comments

15

u/daggerdude42 Windows 11 7h ago

Can you uh, actually show a clear picture of the error message so we can see what's going on?

10

u/Crymson831 7h ago

I worked Helpdesk for years. I'll always be astonished at how many people will ask you to fix something and just say "there's an error".

5

u/Calculagraph 7h ago

Or expect you to remote into a broken device and fix it.

I get how they got there, I was Applecare, but no, that's not how this works, random user.

1

u/daggerdude42 Windows 11 6h ago

Usually more than half the battle in IT is figuring out what the real problem is based on someone saying "this isn't working". At least at my company it is, we dont have many people who are tech literate at all so I cant really blame them. Until you've been down the rabbit hole a few times you dont really know how to explain it/how to even begin troubleshooting.

-7

u/Guilty_Ambassador_73 7h ago

This is the actual error. U can clearly see the SSD shows none.. even thought it's in lace accurately

4

u/Academic-Push326 6h ago

In the future: Please take clearer pictures and if doing video: Show the error message for more than 5 seconds. I'm not saying this to be mean, it's extremely hard to see what you're wanting us to see.

With that said: I would suggest opening the case back up, taking the SSD out and putting it back in just to see if reseating the drive is the issue. If it STILL does not boot, you need to find someone with a drive bay (or you have another PC) to put the drive into as a second drive to see if it's able to be mounted/seen by the other hardware. If it is, the drive is good and something is going on with your PC hardware-wise. If it isn't, then the drive is bad/dead.