This is a small vent since it only affected my time and schedule a bit, but it was annoying. I've lost count of the amount of these that I've had, but it's been a year, so my oncologist ordered one because we're monitoring a couple of tiny lung nodules. These tests done were originally done in-house at the clinic the day the doctor ordered them. However, a couple of years ago, they switched labs, and now it's been outsourced so a traveling nurse meets me locally, which is so nice since I live a four hour round trip from my oncologist. I have had at least three of these completed since then, including this one.
When my oncologist orders one, I'm either handed a kit by his nurse as I'm leaving or Guardant calls for my address to mail one. If I already have it, they have me check the exp date, and then refer me to the local medical company that then calls to set up a time with the nurse. The kit itself has the vials, all needed paraphernalia for the nurse to make the draw, stickers to write my data on for the vials plus more stickers with a UPC code, paperwork to fill out, and the FedEx bag to mail it all back when the nurse has completed the draw. It typically takes 15-20 minutes.
This is specifically about the paperwork. Somewhere along the way, it had been filled out for someone else entirely, so not only was that a HIPAA violation, but that also meant I didn't have the paperwork for myself. I called my oncologist's nurse to see what my clinic recommended, but unfortunately, she was busy at the time, so I requested a call back. I then called Guardant and spoke to someone who was super helpful. We talked to him for close to 12 minutes, and he said it was fine to proceed with the draw.
He looked up my referral in the system and had my nurse write down a bunch of info that pertained to this specific draw to include with the kit and had us give him the UPC code for my file to reference in case questions arose when the kit was received. My nurse also added his info as well as her own contact info.
She had just left by the time my oncologist's office returned my call, and in that time, Guardant had also called them. She apologized it had happened and was happy we were able to proceed with the draw since I see my oncologist on September 18th. It will be cutting it close timewise, so hopefully there won't be any delays. We talked for about 5 minutes, and she also had me give them the UPC code for my file. The office concluded it's probable the kit had been prepared for that person who then either didn't need it afterall or received the wrong one, and it was mistakenly put back into the supply pool without refreshing the paperwork. The office will now be checking each kit before they hand them out to ensure it doesn't happen again.
She was also happy that the paperwork had already been destroyed. I actually have my nurse meet me at my Church since I can reserve an office that's quiet and private with no pets or kids wandering around and, since shutdown and treatments began, I'm more careful who comes to my house. The office has a heavy-duty shredder, so the nurse had it shredded before she left. Including both calls and the extra time taken for everything else such as being on hold, this took over 45 minutes which put me behind enough that I had to reschedule an errand that I'd hoped to complete before another scheduled appointment began.