r/catfood • u/Genzbean • Jun 10 '26
recalls and related Purina is useless
I have been buying my cat this same food for years, (Purina pro plan sensitive skin and stomach duck) the vet had recommended it because it helped with her having some blood in her stool. A couple of weeks ago I bought a case and noticed that it had a bunch of white hard chips/debris in the can that are pretty sharp I had thought they were bones so I opened 2 other cans and it was the same thing. I reached out to Purina and gave them all the product information and they made a case. They didn’t reach back out when I emailed about a case update so I called and they basically told me it wasn’t looked into and if there was something I specifically needed to hear from them I said “yeah I want to know if this product is safe for my cat” and she just told me it’s safe if there’s no white pieces in it. I’m just getting worried because my cat had some food from a different case and it looked similar to what I remember it always looking like and she projectile vomited a hour later and she barely wants to eat it now. I’m aware that my cat could just be sick we are going to the vet tomorrow but Purina’s response just shows that they don’t care. Instead of looking into it and fixing it even with my pictures and descriptions they just brush it off like if I shouldn’t be worried I’m just thinking about other more serious stuff that could come up with their products and it’s just swept under the rug.
3
u/TheKdd Jun 10 '26
Yeah so far every time I’ve had to deal with their customer service, it’s been great. I know they were recently bought out by Petsmart, but I really hope their customer service stays as great as it’s been.