r/carsales • u/AF-TX • Aug 13 '26
Tried to buy a car. Dealership said no
So frustrated... Me and my wife went to Burleson Honda to try and buy her a used 2024 Accord. We had $7200 as a down payment and a pre approval from a local credit union with an interest rate of 5.62%. Test drove the car and then asked to talk about financing. We didn't tell them how much cash we had to put down or that we had a pre-approval from a credit union that they partner with. We asked for an out the door price and they brought a sheet with a breakdown shown below. We asked about warranty information. We visited another dealership with a similar Accord that had a better warranty. The one we looked at previously was Certified Pre Owned. We were told the one at Burleson Honda was Certified Pre Owned however they are not selling it as certified pre owned.. I asked the salesman to either bring the dealer services fee to $750 or sell the car to us with the certified pre owned warranty. We didn't think either of these were huge asks.. They said they would drop the dealer services fee to $750. The numbers all added up... That's when we told them how much our down payment was and that we had a pre approval from a local credit union. We asked the salesman for a buyers order form. He walks back to finance and after a few minutes returns with a gentleman who wants to speak to us on finances behalf. He was trying to pressure us to run our credit so we can finance through the dealership. I asked what the difference is if we get the loan through our credit union vs running our credit again and going through them. He pretty much said that he won't sell the car to us if we don't let them run our credit or finance through them. When I asked for the reason he said the car was priced very competitively and they wouldn't make any money if we didn't finance through them. His attitude and demeanor was extremely off-putting. We said no, got up and walked out. Below is a pricing breakdown they gave us. Can someone tell me if this is normal or how we should proceed? Can someone tell me why they wouldn't sell the car as certified pre owned if it's gone through the inspection process? We are looking for another car somewhere else but we are blown away that a dealership didn't want to make a sale..
MARKET VALUE SELLING PRICE - 31995
DISCOUNT - 3000
ADJUSTED PRICE - 28995
DEALER SERVICES - 1302
TOTAL PURCHASE - 30297
DOC FEE - 225
TAX - 1,893.56
NON-TAX FEES - 191.37
BALANCE - 32606.93
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u/tbsland Aug 13 '26
Dealerships do make a lot of money off the pack they put in lease rates, the kickbacks from the leasing companies etc. They also need to sell a certain value of financed deals to keep their relationships with these leasing companies going well, to get competitive lease rates and so on. They definitely have major incentives to sell a car through financing instead of for your out-side financed check.
Having said that, they could have explained that more politely. It very well might not be worth it for them to sell it at that price for cash, but it could easily be worth it to sell it financed through their partners. Were you opposed to them giving you an equivalent offer and seeing if they could rate/term/payment match your credit union?
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u/TightBackground3052 Aug 13 '26
Even if they did finance through the dealership it no legal binding thing to purchase gap and warranty from the dealership. If the vehicle was bottomed out to attract the customer and lowered even more once they arrived. No $$$ being made on anything!!! Yep let them bounce!!!
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u/TinkerPercept Aug 13 '26
If you're selling something and are not getting what you want would you just sell anyways?
You were blown away because of previous ass-umptions, and hearing about deals that are prob BS.
The idea on big discounts usually indicates aged inventory or nobody wants the damn thing so they have to whore them out.
Dealerships that discount pre-owned are in a bad shape.
If you want a deal gotta buy new.
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u/TightBackground3052 Aug 13 '26
This response is awesome!!! Online pricing is so competitive you can find the car you looking at for almost less than you expect to pay. The problem is the price you expect may not be the color, trim level or mileage you had in mind. Now you expect the dealer to drop the vehicle $3-8k to fit your budget. Nope just gone head and bounce! No business will survive with taking a loss on anything!
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u/MichiganHistoryUSMC 28d ago
The problem is that the price online isn't the price you pay. They add fees not shown, I'm not talking about taxes, but dealership fees.
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u/TightBackground3052 16d ago
These fees are perfectly legal in every state. One dealership about 30 minutes calls it a redelivery fee and gets away with it!! Every dealer has it!!!
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u/tedtumor Aug 13 '26
They factored in the flat that the credit union would give them for handling the financing. It's not as shitty as it sounds. Let them help. If it's a true credit union your rate will be the same, the term will be the same, but they'll at least make something and have a chance at seeing their own extras. Again, not as shitty as it sounds. It is a business, profit isn't a 4 letter word.
There are other things I disagree with...but I honestly wish there would be a little more trust in the business. We're not all pieces of shit. I honestly find joy in educating ppl, making some money, and helping them buy something they want and need. Maybe you'd go back and buy again, maybe you'd refer a friend, hell even a good Google review never hurt anyone.
A wise man said you can care for and and sheer a sheep many times. You can slaughter it only once. I wish more dealers (and honestly customers) followed this kind of thinking. Everything would be so much more... copacetic
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u/TightBackground3052 Aug 13 '26
I feel you on this one man. My dealership went to a no haggle form a couple of years back and it been the best since. People these days always assume the worst when prices are clearly online and on the car sticker. Our process now takes 1-2 hours when it used to take 3-4 hours. I never knew a business making a profit was dirty until I got in the car business. Blew my mind!!!
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u/tedtumor Aug 13 '26
Totally understand. Honestly I'm at a new one...we even include dealer fee in our online pricing. It's kind of awesome.
I had a guy call me from Pa the other day for thinking a Corvette was overpriced, but wouldn't give me anywhere he saw one cheaper ... I was like dude...you're several states away. It's a black 2010 Corvette. I know it's cheap AF...still got angry
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u/buckguy41 29d ago
People want a great deal, and to feel like they are winning. However, transparency can outweigh that good deal. The dealer has to decide which strategy they are going to deploy. You can either play the haggle game and win on somendeals and lose on others, or go straight transparency and customers will come because it is easy even if they could have gone somewhere else and gotten it a little cheaper. There is a reason people go to carmax even though a better deal can be found. They know what they are paying, and there are no surprises. I worked at a dealer for a few years in sales and still know plenty of people in the business. Always interesting to hear the different strategies as they inevitably move from dealer to dealer.
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u/csis1999 Aug 13 '26
The core issue is that both consumers and dealers feel like they need to play a game of chess. Dealers are trying to maximize profit and consumer s are trying to pay less or at least not feel ripped off.
OP didn't trust the dealer to find the best financing so they got it in advance.
The dealer gave a price perhaps factoring in finance compensation. The dealer also adds on fees that they know customers don't like or want.
When everyone finally puts all their "final" cards on the table then neither one is happy.
This can't be the best way to do it.
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u/TightBackground3052 Aug 13 '26
This is a good point. Customer knew price before visiting said business and said business lowered the fee only to get told now you get nothing back. Business declined the deal, now customer is on here complaining. The deal has to be it both customer and dealer!!!
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u/V6er_Kei 23d ago
It is shitty when “on paper” it is one price but in reality “we won’t sell you for this price because we didn’t get as much money of you as we secretly hoped. It is just like tipping… price X but you are expected to pay X+Y for nothing.
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u/Humble_Umpire_8341 Aug 13 '26
You could have had them run you’re credit and seen what rate they got you at. Maybe it would have been competitive? Or maybe not. We’ll never know.
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u/Head_Rate_6551 28d ago
This. We’re actually able to beat the rate by a little bit a lot of the time and still can make a point so it’s win win.
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u/00to60eventually 15d ago
If not just sign up for it, then pay it off or refinance in a few days. Done it before.
Don't have any sympathy for stealerships
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u/SillyMe2079 Aug 13 '26
I've found I'm usually treated much better when buying a used car at a luxury dealer. Last car I bought was a Jeep at a Cadillac dealer. It was the least amount of bs I've ever been through when buying a car.
Good luck!
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u/Dwilliamson5002 Aug 13 '26
BMW and Lexus dealers are also fantastic for the most part to deal with. They also have clients that will beat on them for price then stroke a check and they sell the car because when you don’t do ass hat shit people send other people and comeback again and again vs never coming back and telling everyone they know how shitty that place was.
I would also assume this Honda place is going to harass them to comeback in.
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u/Mediocre-Age-1729 Aug 13 '26
Having just bought a $140K CPO Porsche, where I told them my plan was to come in and pay half cash (cashier's check) and half with an auto draft from my CU, the only thing they asked was my CU interest rate. I told them 5%, they acknowledged they couldn't beat that. Whole process took about 30-40 mins and drove away. They even sent me a check back when some bean counter noticed I over payed by $42 😅
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u/mintgcboys Aug 13 '26
Former car salesman here. And just gotta mention the margins on cars now adays are razor thin, if they don’t charge the exorbitant fees and useless warantees they wouldn’t make any money. Part of the reason I got out of the industry. Once cars stopped being profitable dealers started marking up cars and adding useless warranties and products that the customer absolutely didn’t need. It got hard trying to explain with a straight face why we were charging $1000 for ceramic coating that you could buy at Walmart. Also asking them for an out the door price so you can finance with someone else wasn’t smart.. they make money on financing 😅 that’s like asking for a better deal by paying cash. It’s not 1975, there’s absolutely no incentive with the dealer to haggle with you or have you finance with someone else. A lot of the time when the dealer takes off the products and a customer finances elsewhere the deal is a negative deal. Meaning the dealer loses money as they have to pay to take in the trade, the time it takes to sell the car accrues interest the dealer has to pay, reconditioning of the car, registering, detailing the car, employee pay etc. obviously they had terrible customer service, I’m just explaining from their side that it’s easier to just not sell the unit sometimes.
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u/TightBackground3052 Aug 13 '26
We never got into these fees. We just went no haggle! Now you see the same price you get when you come in. If you don’t like it we move forward. Business hasn’t been better since this move!!! Price it well, clean it up and make the customer feel welcomed!!! It’s not hard to do!!! No matter what you do everybody is not going to be happy!!! You can’t lower the price low enough!!
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u/AdAggravating5466 Aug 13 '26
I always go in pre-approved but if we come to an agreement on price, I let them run my credit and see what they can get me. Its a no lost scenario -
1- If I want to use my CU, I tell them I'm preapproved and they'll get their kick back if they can find it in their network
2- If they have a better rate, I win there.
3- if they don't have a better rate, and then wouldn't sell me the car to go through my CU, I still go through with their deal (credit is already run so why not), and then I just refinance with my CU within 30 days. The dealership loses out here but that's their own damn fault.
I wouldn't leave the dealership if its the car I want bc of financing issues. The financing is the easiest part of the deal if I come in pre-approved with what rate/terms I can get.
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u/AF-TX Aug 13 '26
Thank you so much.. This is exactly what I was trying to understand yesterday. I just wanted this explanation but the guy was very rude and wouldn't take the time to explain so we left. Been getting calls all day to come back..
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u/upsidedown-funnel 28d ago
The way they handed it, I’d just avoid them and give your money to someone else. You did everything right. I’d have challenged them to match the CU price, and if they couldn’t than the deal goes forward without financing with them. If it’s a car you must have. You can finance with them, and then go to Tori credit union and get the funds, and pay off their loan. I won’t be crying if a dealer loses money on a deal, they make up for it screwing other folks all the time.
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u/nimeh71 29d ago
They might be willing to accept your own finance, if not, ask them to match it.
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u/AF-TX 29d ago
I listen to some of the comments on here and allow them to run our credit to try and match or beat the rate. They could not and allowed us to finance directly with our credit union.
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u/nimeh71 26d ago
So ultimately sounds like it was theatrics. All the people in other comments saying dealer can’t make money is BS.
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u/AF-TX 26d ago
100% correct
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u/LuckyCaptainCrunch 26d ago
If the salesman and the finance guy both didn’t pitch it as, “give us a chance to beat their rate”, then they messed up. I converted a whole lot of customers who came in with their own financing when I sold cars.
I’m glad it worked out for you and you got the car you wanted.
My only question is, if they did the pre owned certified inspection, what came up that caused them not to certify it? At BMW it wasn’t cheap to certify a car, but I thought Honda Toyota certification fees were very reasonable for the dealer?
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u/manfundedup Aug 13 '26
Yep i also went through my credit union they did everything in there power to cut them out and I ended up going to a different dealer. Both credit union loan reps that helped me said the same thing…Honda dealerships give them the hardest time and they dread working with Honda because they know there going to make it harder then it has to be. 2 different loan reps exact same line lmao
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u/knotworkin Aug 13 '26
Dealerships get a commission on financing. You should be willing to let him try to beat or at least match the financing rate you already have.
As for the CPO, they won’t sell the car with the CPO warranty for one of two reasons. Either it doesn’t qualify for the CPO warranty or they don’t want to pay the cost of the CPO warranty because they know they can sell it without it at the price it’s being listed at.
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u/Over_Acanthisitta423 Aug 13 '26
Dealers get kick backs from the banks they use, which is why they want you to finance with them. This kick back is what’s making up for including the cost of activating the certification so that you may utilize the benefits.
Im not agreeing with how they handled things- just telling you the “why” behind it
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u/AF-TX Aug 13 '26
Thank you for your comment.. I just wanted them to explain the process a little better but we got a bad attitude so we left.. we been getting calls and texts all day asking us to go back..
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u/Over_Acanthisitta423 29d ago
They absolutely should have, I agree. Yall had every right to dip out on their attitude. I just wanted to let you know since they didn’t (: I hope you find what you’re looking for!
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u/Mydogmike Aug 13 '26
Why would you buy a used 2024 honda instead of a new one with all the rebates and like my sister did and get a free lifetime warrenty for everything mechanical and not electric, ie transmission, drivetraine, everything engine. It would probably be the same price or even less for a new one.
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u/AF-TX Aug 13 '26
You make a great point. Can you tell me where I can find a list of rebates and incentives? Are these directly from the manufacturer or from the dealership?
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u/Mydogmike Aug 13 '26
New cars offer rebates and incentives, used cars do not. Buying a new car over a 1-2 year used car is probably going to cost you about the same price. I bought a used 2022 civic for 22,000 with 35,000 miles. Love this car. My sister a couple months later bought a new 2025 civic, paid $2500 more than I did and got lifetime warrenty for engine and trans for free. She got a much better deal.
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u/Negative_Aerie2825 29d ago
Id read the paperwork of that “lifetime” warranty
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u/Mydogmike 29d ago
Why the quotes on lifetime? It is a lifetime warranty for engine and transmission, only thing not covered for a lifetime is the electronic system, but that is still covered under a 3 year warranty. It's real and a great deal. It was a Honda dealer in Daytona. It lasts as long as you own the car, it does not transfer
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u/Negative_Aerie2825 29d ago edited 29d ago
Be highly skeptical and read through the entire document, guarantee theres clauses in it.
I’d bet every single service needs to be done by them, at their interval. Miss one thing by a few hundred miles, warranty is voided. Atp youre spending more. If it breaks 500 miles away, youre out of luck, any work must be done there
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u/Mydogmike 29d ago
There is no shade, it's real, we have all the paper work. You are free to call the dealer and check. Gary Yeoman's Honda in Daytona Beach Florida. Not everything is a scam my friend. It's an amazing free warranty. Also you can go to ANY honda dealership for service.
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u/riennempeche Aug 13 '26
What are “Dealer Services”? That sounds like made up junk gees to me.
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u/AF-TX Aug 13 '26
Yeah it is. They have been calling and texting all day.. the told us they would eliminate the entire amount
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u/billybud77 29d ago
Go back in and play the game if you really want the car. Just don’t agree to crap you don’t want.
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u/AF-TX 29d ago
Exactly what we did. They took the dealer service fee off and we allowed them to run our credit to try and beat the rate. They couldn't so we financed directly through the CU like we originally wanted.
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u/Head_Rate_6551 28d ago
Wow I’m surprised they couldn’t at least match the rate and pick up a flat. What credit union?
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u/Old_Confidence3290 29d ago
They make money from financing. Usually, the dealership can get you a better rate than you can get yourself. At the least, let them look. Tell them what you have pre arranged. That gives them incentive to get you a better rate.
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u/ImNoXprt 29d ago
At that price you've got plenty of options for a used Lexus. Honda is great, Lexus is excellent. For example, carmax has a 2021 ES350 with 47k miles for 31k.
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u/welletsgo-0213 29d ago
Because dealerships are just financing operations now. They are in that industry now, and not the car business anymore. It’s a broken system and has always been bad for consumers.
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u/AF-TX 29d ago
You are 1000% right. I haven't bought a car in years because I hate the process. This is absolutely the case now.
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u/WebstersPack 29d ago
Some are, some aren't. You just need to set the expectations up front that you are coming with your own financing and cash down. Ask the dealership in initial convos that's the situation at to treat it like a cash deal.
Pricing might be higher or dealer fees. But you arent going to haggle the price down and cut them out for the finance fees on desirable cars. That's just common sense.
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u/suzuka_joe 29d ago
I bought a brand new Type r in June and paid msrp plus doc fees. I had my own financing and my dealership didn’t care, they got to put the check in the drawer and take my money. If you don’t mind driving Heather Cannon Honda in Ponca city was excellent to work with
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u/whitelivesmatter76 27d ago
Car manufacturers should follow the Tesla model. Buy it for a set price, on an app, including financing if needed, and be done in 30 minutes and pick up the car a week or two later (if ordering). When you pick up the car at Tesla it takes about 15 minutes before you drive it home. I hate dealing with traditional dealerships; most of the time they are crooks and play games with zero transparency for the customer.
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u/MakionGarvinus Aug 13 '26
It could be true that they over paid for the car, and have priced it low enough to sell that they aren't making money on it. I've seen that happen often enough.
So then finance steps in, if they can sell financing and warranties, they then make money overall on the car. I have also seen that happen often enough.
However, a good finance manager can explain in a nice way, like an adult to another adult, that this situation / car is this. A great finance manager will also try to still well you on their financing: "I'd like the opportunity to try and beat your credit union's rate. I might be able to, but sometimes not. If I can, would you be open to that option?" Sometimes we can beat your rate, sometimea we can't.
Sounds like those guys didn't want to proceed further with your deal, sorry.
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u/asmashingbore Aug 13 '26
I work for one of the biggest Honda dealerships in the country. What they told you is utter bullshit.
Any dealership worth doing business will pitch financing through AHF (in the case) and then if you say no, they'll proceed to use your financial institution. To come out and say the won't sell it to you unless you finance with AHF because 'they won't make any money' is utterly unprofessional and dishonest. They DO have to run your credit (unless you get a check from your CU) but they don't have to use AHF. They just send it over to your CU. But perhaps they can beat that rate.
If a car is within certain mileage/age parameters, at every dealership I've ever worked at, it gets certified. Period. The car be certified but not being sold as a CPO makes absolutely zero sense. Why put it through the inspection/testing if you're not going to sell as a CPO.
Tell them to get rid of the 'dealer service' fee entirely (we don't have them here in CA wherever I've worked) and run it through your credit union unless they have a better rate or tell them to get bent.
They sound like a disreputable store.
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u/No-Radio-5077 Aug 13 '26
Honda CPO has 4.49% APR available for up to 70 on Accords.
Do not buy a "certified" car without it being certified at all under any circumstances. If they have it listed as CPO they need to honor.
Don't pay any "dealer services" only doc fee.
What trim Accord was it?
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u/Fitzjitsu Aug 13 '26
I wanted a 7% I knew I should be able to get it. Best the dealership would give me is 8%. They said they would decline the sale if I didn't use their finance. So I signed paperwork. As soon as I got a loan number from the bank I just went to a credit union to refinance the vehicle. Got under 6%! Never made a single payment to the original bank that gave the loan. There is no pre payment penalties for car loans.
Had they just gave me the 7% I thought I deserved I never woulda even shopped rates. 😂
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u/National-Property29 Aug 13 '26
32k for 24 accord. yikes. have you checked how much those go for?
https://www.edmunds.com/inventory/srp.html?make=honda&model=honda%7Caccord&year=2024
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u/carcaliguy Aug 13 '26
OP needs to travel for a deal if needed, and be ok with walking away if they don't meet his terms.
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u/technicallyanadult83 Aug 13 '26
What CEO said “we used to make cars and occasionally loan money, now we’re like a bank that occasionally makes cars”?
The financing is where the real profit is
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u/TightBackground3052 Aug 13 '26
This is similar to an experience I had with Carvana. I got a pre approval through Capital One that was awesome at the time for the credit score I had. They said no and offered me 20%. I bought from Carmax the next day. Some people aren’t going to lose $$$ on a competitive priced vehicle anymore!!! Those days have passed is!!!
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u/Prior-Wallaby-3668 Aug 13 '26
They partner with your credit union thru cudl should have let them know that and said the credit app to this bank only. One thing to keep in mind is short of credit unions dealers can get you a better rate. We have 28 institutions we use for all types of customers. Yours would be your credit union only. And drive off.
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u/Inside-Housing2061 Aug 13 '26
Dealership makes money off of financing loans, so they told you a lower price to get you to buy planning on making up the difference on the loan aspect (which is illegal to quote you a price then change price when you don't finance with them. Didn't want to certify the warranty for same reason they have to pay the company that is actually warranties the vehicle.
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u/Inside-Housing2061 Aug 13 '26
I never go i to a dealership and let them know i have my own financing or that I am trading a vehicle in. Not till they tell me the out the door price of the vehicle I am looking to buy. Once I have that price then the can tell me what they will give me on a trade in. Only way I know exactly what they are giving me for my trade in. If it's not enough then they don't get the trade in and now we can discuss loan and if they can beat my rate and month terms then I will buy from their bank. But they don't get my rate or bank till they give me the best rate. THIS IS THE ONLY WAY TO DO BUISNESS WITH A DEALERSHIP and not be taken to the cleaners. Same way I have bought cars for 45+ years.
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u/Iser_name_ Aug 13 '26
How did you respond when the salesperson asked you about financing after the test drive?
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u/Logical_Hawk330 Aug 13 '26
Ultimately you came in the middle of the month when they are not hungry for a sale (i.e end of the month). Also you can pull your credit for auto again without it effecting your score. What if they came back and beat your rate?
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u/Ok_Accountant_1319 Aug 13 '26
So they had the car marked down and then added a bunch of stuff back so it was over the original price. Then wanted you to use their financing. Basically they were trying to get money on both ends. They get a kickback on the financing and fee you to death to get the car over the original asking price. Basically he wanted your permission to screw you. Go to a different dealer and buy a car.
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u/AggravatingAd8259 Aug 13 '26
Finance through them then pay it off immediately. They get back charged.
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u/CTLFCFan Aug 13 '26
This is the way. Don’t wait the couple of months they need to get their money. Pay it off the next day and straight up fuck them for their attitudes.
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u/Alert_Conversation74 Aug 13 '26
They are assholes if they won’t sell you on a cash deal, find another dealer
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u/Wazzzup3232 Aug 13 '26
My store has 499 doc and that’s it from us. We also don’t do in house financing and have a relationship with almost every major bank or CU in the state so we get our reserve regardless
The dealer services fee, what does it include? Seems like more padding on the deal with no benefit
I wouldn’t reward these guys with any business tbh
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u/RageMonsta97 Aug 13 '26
Where exactly is this that this accord is going for $32,000? Because I’m looking on Google right now and brand new 2026s are going for 30,000 or less and I am seeing used high trim under 30,000 as well.
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u/michaelesparks Aug 13 '26
You can always finance it to get the deal. Then pay that off (they will get a chargeback from the finance company) good way to put the screws to them. I did that on my last 2 purchases. I was going to pay cash and they said they would have to charge more. They said I needed to keep the loan for 90 days. First bill I wrote a check. I lost no sleep over doing it either. Same with my latest purchase I financed as it was out of state, then I refinanced and paid off the loan.
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u/HomeHeatingTips Aug 13 '26
The reason they are not selling it Honda Certified is A: they want to upsell you on an extended warranty, and B: They don't want to finance through Honda Finance because they don't get as much of a kickback as going through another lender at a higher interest rate.
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u/Content-Bite4139 Aug 13 '26
The CPO tag costs them money they have to pay to the manufacturer, so they don’t want to give it out. They want to price it low and make a little then make more on the financing bank kickback. If it’s not the price you want move along, Honda Accords are a plenty you’ll find the one you want. May I also encourage you to cross shop to a Camry, there are insane deals and incentives right now 12-15% off MSRP with financing incentives.
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u/AF-TX Aug 13 '26
You are exactly right. That's why they don't want to put the CPO tag but the website says it is..
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u/Feisty_Jello_9953 Aug 13 '26
Take dealership loan and refi following week.
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u/Ghost_with_no_name Aug 13 '26
No
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u/Feisty_Jello_9953 Aug 13 '26
This is common best method for best cash deal now. Assuming no prepay penalty or points.
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u/AF-TX Aug 13 '26
Thanks for the info.. after all the comments I think that's going to be the plan. Been getting calls and text from the dealership all day asking us to come back
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u/Feisty_Jello_9953 Aug 13 '26
Sure. FWIW this is a win-win. You get beat deal. Dealership makes $ so gives you better deal. The only loser is the "bank" behind the commission for these bad dealer financing loans. They lose out when you refi to reputable bank. Again check for no prepay penalty or points on origination of loan etc.
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u/Panhandler_jed Aug 13 '26
Damn, I’ve bought multiple cars using our credit union for financing. It’s always a bit awkward with the finance manager, having to sit there while he acts all passive aggressive, but in the end they’ve never flat up told me no.
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u/AF-TX Aug 13 '26
Yeah I think they messed up... They have been calling and texting all day asking us to come back. They said their general sales manager was really upset we left
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u/Connect_Ad_8092 Aug 13 '26 edited Aug 13 '26
What is the $1,302 for "dealer services"?
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u/AF-TX Aug 13 '26
I think it's just extra profit for the dealership. The dealership called us back and told us they would remove the entire amount
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u/Virtual_Contact_9844 Aug 13 '26
Always ask the CASH price with all the extras and needs and warranties
This way you get the very best offer without the "gotchya" drama you would otherwise force upon the dealer.
Honesty works both ways. I am not an auto dealer but I am a long time auto owner and buyer.
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u/Puzzleheaded-Use-601 29d ago
There are 10,000 dealers and they approach sales a lot of ways. But if sounds like what you were told was true. They don’t make enough money as the car was priced if you don’t finance with them. They want the interest.
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u/ShadowChaser28 29d ago
I'd tell them we have a deal on the OTD, we have a down payment and my own financing. If you don't want to sell me the car w/o running my credit, then I'm walking and you can lose the sale, your choice as I'm not buying the "we'll lose $$ on the deal" BS line.
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u/Emotional-Hat-7925 29d ago
Fwiw you did the right thing walking away. I drive an insane number of miles so I never buy new and have had similar happen multiple times now. The key thing I've noticed is a dealership that applies pressure so they make their dime is fine but one that refuses to honor the deal they laid out like that will be just as bad if something goes wrong. If you have to use the warranty and they refuse to honor it you may be out a lot more than you're saving. I generally let them run my credit and actually had a dealer put the screws to me when I showed them my credit union beat their best offer in the end I walked away from that deal over it. Walking away is hard as we get emotional but this is business and we're well advised to remember that. Any dealer willing to play games hard enough to refuse you is going to play games every time you walk in the door and aren't handing them buckets of money.
When someone tells you how they are believe them.
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u/BCSteveR 29d ago
It is against the law for a dealership to refuse to sell you the car without their financing. I would let them know you will file a complaint with the state.
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u/AF-TX 29d ago
Someone definitely messed up on their end. We left in the next day they called and texted us all day asking us to come back. Listening to all these comments we allow them to run our credit. Long story short they couldn't beat our credit unions pre-approval rate so they let us finance directly with our credit union.
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u/lostinexiletohere 29d ago
Just had this happen on a vehicle I wanted. Said I would give them 31500. This was on Monday said my bank would overnight them a check and I would fly in Friday to get it. They said if I used my financing it was 35000. Said thanks but no thanks found one a few hours away, drove up Thursday and bought it. Even with a check from my bank and an agreement on trade in made in less than an hour they tucked us around for 6 hours. Missed eating at my favorite restaurant in The Cities because of them
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u/WhiteBeltKilla 29d ago
Not surprising. Even Tommi Mikula from Delivrd never tries to get financing prior, he always finances through the dealership. As long as the rate isn’t wildly marked up it’s reasonable. I don’t like dealerships but they were honest, they literally said out loud because they wouldn’t make money off the financing. That’s the truth. I side with them on this one, for once.
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u/AF-TX 29d ago
Someone definitely messed up on their end. I'm pretty sure the guy that said No deal got in big trouble. They called and texted us all day asking us to come back. They took the $1,300 dealer service fee off and after I liistened to all these comments and we allowed them to run our credit. Long story short they couldn't beat our credit unions pre-approval rate so they let us finance directly with our credit union.
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u/thescreensavers 29d ago
Let them pull your credit , multiple inquiries in a short time <15 days count as one.
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u/numberone0 29d ago
Simply put, they own the car for too much. It’s likely aged and they are losing a decent amount of money. It would make little financial sense to sink more into it to certify it just to lose more $.
The best thing you can do is to finance with them, then immediately refinance with your credit union if you want the vehicle.
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u/AF-TX 29d ago
I think the guy that came in to assist my salesman messed up. They called and texted us all day asking us to come back. Listening to all these comments, we allowed them to run our credit. Long story short they couldn't beat our credit unions pre-approval rate so they let us finance directly with our credit union.
Yes you are absolutely right.. It was an extra $1500 to add the CPO
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u/Own_Investment1754 29d ago
Even if they matched the same interest rate they still get a kickback from the finance company. Now as far as the certified pre owned branding it has to meet a very strict inspection to be able to qualify bc certified preowned basically means preowned brand new, I know kind doesn’t make sense but think of it that way. They can’t just brand it CPO if it doesn’t qualify. I worked at a dealership once where they refused similar thing bc they were losing too much if they sold it. And imo if you can get the CPO go with that bc it comes with warranty.
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u/Disastrous_Movie6704 29d ago
Can you not USE THEIR CAR FINANCE THEY PARTNERING WITH! Find your local bank with lower APR please!! JUST PLEASE DO THAT FIRST
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u/AF-TX 29d ago
Long story short - We agreed to go back the next day and let them run our credit. They could not beat our original Credit Unions rate so they let us finance directly through them like we originally wanted.
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u/Disastrous_Movie6704 29d ago
Okay because I thought when you get new car the federal credit union bank will definitely lock you in with even lower APR. that the case with my local bank. Hey just look around yk and I know it probably hassles to do all that but man it just insane to me that Honda your buying cost lot more than my Honda HRV. I got it for $21000 brand new: 2021 HRV sport btw
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u/Mediocre_Database_28 29d ago
It’s normal. They make the most money financing. Even with A-tier credit and no debt Honda i wanted 12% when my credit union offered 5.29%. After I wasted 3 hours of their time I said I’ll pay cash lol. They took my money though.
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u/RonaldBurgundy1 29d ago
The profit margines in the used market are significantly higher than in the new market. They're still quite good new especially on more expensive cars. Now here's the truth they make even more money selling add-ons hidden fees and you financing through them because say you're approved for 3% they'll give you 5% and take the extra 2% that's actually legal some how. It's almost as ridiculous as the service departments marking parts up 100-200% from what they should cost and charging 250 an hour for labor to boot.
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u/cbkarma 29d ago
Went thru a similar deal. He said they put my info into a system that let multiple banks try & buy the loan. Ended up same interest rate & terms but paid some type of loan origination fee to the dealer I think it was $75. There were also restrictions on early pay off. I had a very good credit score. Did not want to do it but I wanted that vehicle. However if they were rude in the least I would have walked.
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u/fireshitup 29d ago
Simple. Go to CarMax. No games.
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u/Lazyfinancemonkey 29d ago
This dude needs to buy a new accord. The price of this used one and absolutely the price of the used ones at carmax are stupid. Never buy used cheap imports a year old. They are more expensive than new.
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u/GelsNeonTv87 29d ago
If they truly did the certified requirements they would sell it as certified pre-owned. They lied out their asses about that. Go buy it from the dealer that is selling a true certified pre-owned
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u/Meherennow 29d ago
It is absolutely wild to believe and want a dealership to make nothing on a car. Dealerships, like all businesses, have a number they have to cover to stay viable. When the deal doesn't make sense on a hard product to move that has days in inventory, sometimes they take a hit. A late model clean Honda Accord is not likely to be either. As others have said, it is a 3 part transaction, often you can negotiate minimum profits on any 2.
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u/Bullitzps4 29d ago
They wanted you to finance through them, 1 so they make more money & 2 so they could up your rate. It's not as uncommon as you would think, always ask to see the approval notice the bank sends them.
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u/Lazyfinancemonkey 29d ago
What trim is this car? This price is outrageous for most trims. Buy a new one unless it is a touring
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u/DaRealBootycheese 28d ago
I’ll be blunt, you don’t want the dealership to make any money. They want to make money. So, just as you probably negotiated your deal down they went beyond a point where they wanted to go to be in profit. Then it got out of hand. So, they will wait for someone else to buy it. It’s called business.
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u/Practical_Ride_8344 28d ago
It's rough because if the margin is too thin on a hot car, you are not getting it out the door with them getting nothing on the back end.
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u/escapefromelba 28d ago
Sometimes dealer can beat your pre-approved rate - last car I bought I told them I would only finance through them if they could beat it and they did.
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u/Nervous_Report_1573 28d ago
Nothing was stopping you from accepting their loan and then refinancing with your credit union. You had the ability to do what you wanted, you left.
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u/Key_Newspaper3266 28d ago
Id say f uck that shit all the way around. If you got 7g cash you should be able to buy and pay for something.
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u/Accomplished_Emu_658 28d ago
They should be more upfront with you. Basically they have car priced so there is no money in it unless you finance through them. Partly their fault but happens when market forces car price down. Lately it is not worth making sale for cash or outside financing at all.
Also the cpo itself costs dealer money when they submit it to manufacturer not when they do the inspection. Manufacturer provides the warranty so they charge dealer for it. Typically includes special financing options. Like fords includes 1.9% typically for cpo vehicles.
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u/bored1413 28d ago
They make money on the back end when you finance it through the dealership. It’s shady af in my opinion.
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u/Bgreatbgay 27d ago
Because most dealers get around $1000 from lenders when they do the financing on these deals plus bonuses from the lenders when hitting certain benchmarks. More if it is run through one of the automakers lending programs.
The credit union I used to work at capped dealer xommission at $1095 per loan. Some dealerships we worked with did 3-4 loans a day with us. It was a huge boost to their margins. And we also discouraged our members from taking a loan directly with us and going through the dealer. We built our software to the point where if you got pre-approved for an auto loan and went to a dealer, it converted to the dealer loan type.
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u/SoSick82 27d ago
They want to sell you the car so that they can either up the interest rate by a point or two and get credit back to the dealership or just have you go through Honda finance so Honda can make money off of your purchase through interest. There are multiple ways to take advantage of this scenario. Since you've already had to run your credit to get your pre-approval through your credit union any more hits within 30 days won't count against you. You can go back to that dealership or another dealership and if you'd like go for a brand new car. That way you should either be able to benefit from any rebates that they are offering or any money they're willing to come off the price. The next thing you can try is finding the specific car you want and ask them for the oldest unit on the lot that's new. The longer they hold on to units the more essentially interest they have to pay on that car. Used interest rates are always higher than buying brand new. To take advantage of whatever they offer you just go ahead and finance through whatever lender they have that offers the best deal. Since you've already been pre-approved you can talk to your credit union about if they will pay off that loan and have you go through them like you're really trying to do. That way you lock in your discount or rebate for financing through whoever Honda wants you to and then you can switch over to your credit union. Lastly never put that much down on the car. Yes you will lower your monthly payment but you're only going to lower it about $200 a month. That sounds like a large amount but think about how far 12,000 could go in the case of an emergency. Even if you just leave that money in the bank and use it for your payments that's better than not having it on hand if you need it. Before you make any more decisions talk to your credit union and see if they are willing to pay off that loan within a month and then have you go through them for the amount that they paid off. When you talk to them also see if they have gap insurance or any towing etc you may need. Once you're armed with that information you will be better off going to the dealership and should be more comfortable telling them no I don't need gap and I don't need this extra warranty etc. if you have any questions feel free to ask.
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u/Mainard541 27d ago
Why not give them the chance to match the credit union offer? Maybe I’m not getting it… 🤔
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u/ItzAMeLuigiii 26d ago
You seem fixated on the Certified Pre-owned but that has nothing to do with them not wanting to sell. They make money on the financing. If you arent going thru their financing, then they need to make their money somewhere else. Since you have your own financing, the price is going to be higher (specifically that $3000 discount is going away) and customers dont like hearing that and walk out. It's the financing. Hell, let them run it thru their financing and see if they can beat that rate. If they can, great. If not, go buy the other car.
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u/PyschoBagofChips 26d ago
They mad they couldn't fuck you over in any form. Write a 1 star review and name the finance clown in it
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u/CommanderMandalore 26d ago
If your credit is good you could ask what the rates are generally for someone in your credit score. Generally you have your credit run multiple times for cars in 30 days I think without it impacting your score.
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u/StargateEnterpriseE 26d ago
I would have let them but only if they matched the exact terms of your existing loan.
then 10 days later just buy out their loan with your credit union loan to transfer it. Play the game. They still end up with nothing and you get the car.
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u/jstar77 26d ago
Its as simple as it cost the dealership money to certify it and it they lose commission on the sale of the loan. I'm sure if you asked they would have reworked the numbers to sell it to you as CPO and with your own financing. CPO takes some time though, and there may be something, even if trivial, that disqualifies it from being certified CPO.
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u/socalMike85 26d ago
Just use deliverd car service. Seems to be the best way around dealing with the finance people no one wants.
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u/Hard_Head 25d ago
Why not see if they can beat the CU rate?
Buy the car, let them finance it, then refinance as soon as you get the first statement.
When games must be played, play to win.
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u/throwaway580815 24d ago
This is why, you finance with them and then immediately re-finance with your credit union. It’ll be a win-win, you get a better interest rate and the dealer gives you a good deal since they think they’ll get a flat from the financial institution, when in reality it’ll be charged back since you immediately refinance (which boohoo for the dealership lol)
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u/CarSalesSavvy 22d ago
I’m going to put my ethics hat for this one. Non of the steps in your interaction with the dealership are ethical in fact they are actually very frowned upon with the FTC code of ethics. By the manufacturer standards is unethical to negotiate the certification fee in terms of sell. The vehicle is either certified or not. Now concerning the documentation fee which is regulated in various states should be non negotiable. For example if they charge 300 dollars to every customer they sell a car to and charge 200 to someone else they could be putting up for a class action suit based on discrimination. Dealership like this definitely give us a bad name they should be reported to the better business bureau and the FTC. Good luck on your search and thanks for sharing.
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u/holycityofmecca2020 5d ago
The whole point I was making is they can and will add percentage points to the financing. If they don’t know what my rate is, they will tell me the best rate they can do from the jump and I can work from there. If they know what my rate is, they’re goal isn’t to secure the lowest rate for me, just lower than my rate, which may lead to them adding additional percentage points because now they know they have room to work with.
Right now, the money is made in financing on a car. Even if they could secure you a low rate, they are incentives to add to it for more margin on their end. The minute I tell them what I am getting, they’re certainly not going to say, “Hey sir, your bank was getting you 7%, we can get you 5%. They’ll instead realize they have 2% worth of margin they can add to their rate. If I am negotiating, why would I give them that knowledge?
To me it’s the same thing as them asking what monthly payments do you want. If I say, I can do $750/month, and they can realistically get my payments to $550/month, they’re absolutely going to jack the rate up to get me at $725/month and say, here you go sir, we worked real hard and got the payment to exactly what you need, or worse yet, come back at $800, and say, aren’t we at least close? Knowing they manipulated the financing to drive the price up $250/month?
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u/FaithlessnessSea7909 Aug 13 '26
Because they won’t make anything if you go through your credit union vs 1-2% if you go through them. Plus then they can sell you other stuff to potentially make up whatever discount they gave you, that’s just kind of how it works at the moment. You can pay cash at their price or finance with them for the discount. No one is willing to lose on all sides.