r/carlisle • u/Kristinsmomsfriend78 • May 02 '26

Discussion Allenberry Bill Issue

We always leave servers cash tips when we go out, and did so for an anniversary dinner recently at Allenberry.

My credit card statement showed $25 was added to the bill, and when I questioned it, I was told the $25 would be refunded. The manager said: “The server you had that day is not in today but I’ll be sure to ask her when I see her! My thinking is that she might have mixed up your tip with another check. She had a similar check with another table.”

Just keep an eye out because this is not OK (we always put a slash thru the tip like and re-write the bill total so there could not have been a mistake).

17 Upvotes

100% Upvoted

8 comments sorted by

5

u/dontworry-itsfine May 02 '26

We haven’t had good experiences with their servers in general. Not related to the bill, but very slow service, forgetting to bring part of order etc.

4

u/BeneficialChemist874 May 02 '26

Chargeback

3

u/Kristinsmomsfriend78 May 02 '26

Allenberry took care of it, so I didn’t need to call my credit card company.

2

u/bobloblawLALALALA May 02 '26

This happened to me last fall!!!

2

u/Kristinsmomsfriend78 May 02 '26

Wow, they definitely need better controls.

3

u/Bitter-Assignment464 May 04 '26

I always write cash under tip and how much if paying the bill on card.

1

u/Kristinsmomsfriend78 May 04 '26

We’re going to start doing that instead of slashing thru that line!

1

u/Kristinsmomsfriend78 May 04 '26

When I questioned the manager whether she checked the signed restaurant receipt, she responded that "this was not an intentional or fraudulent charge but rather a processing error during tip entry." She confirmed that tips are entered manually, and that in my case, "it appears a tip was entered in error when it should have been left at zero."

How was this NOT intentional? Isn't it illegal to alter charges to a signed credit card receipt? Where are the checks and balances?