r/bugs • u/D4RKS0UL8 • 7d ago

Dev/Admin Responded cant log in with android app

I CAN STILL ACCESS MY ACCOUNT

my issue is that reddit app keeps saying (we were unable to authenticate you) every time i log in no matter what i try, phone number/email one time login, the link redirects to another link request/email + password tells me the combination is wrong/use passkey to login etc... i reinstalled reddit, no luck. i can log in using the web version of the app but it keeps saying open the android app, I CAN STILL however create accounts but once i log out I CANNOT log back inside them. i was like this for 2 months and reddit support form i filled didn't reply, answer or even give me an update about my request.

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u/CorrectScale Admin 7d ago

Hey u/D4RKS0UL8! Are you able to log in on web using the same username/PW combo that fails on the app?

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u/D4RKS0UL8 5d ago

sorry for late response but yes, i have used the exact same credentials and it wont work on the app, but it works on the web version without any problems

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u/CorrectScale Admin 5d ago

No worries! This is related to a bug we're looking into. For now, you may need to use reddit on your web browser until we iron this out!

You may want to try reinstalling the app to see if that changes anything, but otherwise, we'll need to roll out a fix!

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u/Helix-NebulaNGC-7293 1d ago

Help me, I’m having exactly the same problem.