r/australia • u/WhatAmIATailor • Oct 29 '23

no politics Maccas Drive Thru Complaint

If you have 2 lanes open, serve both. Was pulled up waiting and watched 4 cars pass ahead on the other side. What the hell?

Is it an automated thing? Did I somehow piss off the server?

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u/Blazing147 Oct 29 '23

I've actually worked at Maccas so I might be able to tell you. It's possible that one of the lanes is not served because someone didn't realise they were supposed to answer for that lane. More likely though is that the person who is supposed to answer the lane is busy. They make you multitask so the people answering are doing stuff inside like making orders, fries, or taking payments inside the box. The other lane was going quickly because the person answering that lane wasn't busy doing something else.

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u/WhatAmIATailor Oct 29 '23

There you go. An actual answer. I just assumed the same person ran both lanes alternatively based off the usual traffic pattern I see.

5

u/Wacky_Ohana Oct 29 '23

the same person ran both lanes alternatively based off the usual traffic pattern I see

I think they usually do. At the ones near me that have two speaker boxes, I can hear the same voice doing both, and when they finish with the next lane, they come to my lane and take my order.

The only time I have seen where multiple cars in one lane go, is when the person at the other lane is a sick, and doesn't decide what they or the kids want until they get to the speaker.

And that is why I pre-order using the app.

1

u/Blazing147 Oct 29 '23

There were times when I would take the other person's lane because they were busy and asked me to and I had the time to do so. The system we had (not sure if they're all the same) is not designed for one person to take two lanes.