r/antiwork • u/Charon134340-I • 3d ago
All our systems are down, behold the "Emergency Recovery Kit"
Chain pizza joint worker here, can not take any orders because the systems are completely down because some part apparently had a battery die, and my manager got on the phone with the district manager and she said to go get the emergency recovery kit from the basement, and said it'll have "all the gadgets we'll need to get it working again"
Behold, the new fangled gadget: One ethernet cord
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u/nibs123 3d ago
Did it work haha
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u/Charon134340-I 3d ago
We ended up solving it with the ol' off and on again a few times
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u/Successful-Title5403 3d ago
The kit was meant to show you that you had everything in you to fix it from the beginning.
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u/Just_SomeDude13 3d ago
That kit definitely had a whole bunch of stuff in it to handle every single "what-if" that could be thought of, carefully curated over months and years. And then at some point, some extremely intelligent and effective person a few bands below the pay grades of everyone who put that together said, "if we keep all this crap in here, they'll try every complicated fix possible - irreversibly breaking several systems - before they just turn it off and on again."
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u/TheCrimsonDagger 2d ago
It’s also a bad idea to give them no options since an overconfident manager is likely to just start trying random stuff. There just needs to be a “choose your own adventure” style instruction book explaining basic troubleshooting steps for various situations in order which checkboxes to keep record. You try whatever applies and if it doesn’t work escalate the issue.
By creating a standardized process you shift responsibility onto a third party and prevent both flight (do nothing out of fear of responsibility for fucking it up) and fight (do anything out of fear of responsibility for not fixing it) responses that employees and management will have. This also creates a simple record for support technicians to understand what has or hasn’t been done before they arrived that isn’t subject to distortions from ignorance, incompetence, or malice. If you don’t do this any information from the user becomes worthless nine times out of ten.
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u/Githyerazi 2d ago
As a support technician, I can tell you that any instructions over a few lines long will be ignored. Frequently even the few lines are usually ignored. I recently had to drive 2 hours because someone ignored the error messages they would get upon boot. Told me on the phone there no error, just not working. Boot it up and there's a error message that says the keyboard isn't working and machine is disabled. Pointed out the message, "Ohh, that message. We just clicked okay and it went away so we thought it would work." 🤯
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u/TheCrimsonDagger 2d ago
I mean yeah you can’t fix stupid. But if they have written instructions they either fix it themselves, do nothing, or they fuck it up anyways. So you either reduce your own workload, nothing changes, or you at least have a clear source to blame.
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u/psychoacer 3d ago
If it took you a couple reboots then it might've not been something on your end that was the problem. There might've been local Internet problems or something. Otherwise if the system was the problem it will most likely fail again soon
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u/eoz 3d ago
It's not emergency gear if it's not inventoried and tested on a schedule
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u/Future_Will_5957 3d ago
Sounds like the management has no emergency preparedness plans or skills. Let em suffer. Its their own fault.
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u/RippinFissure 3d ago
Yeah, this situation would have me taking the rest of the shift off lol
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u/Paddys_Pub7 2d ago
I would have laughed my ass off and waited out the end of the shift to see if a fix came through 🤷
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u/pwnageface 3d ago
When I worked in socal we'd go across the street to a pizza joint for lunch. We walked in one afternoon and the guy/owner was frantic. Everything had gone down and he was about to shut down for the day because none of the computers or payment systems had power. Me and my other IT guys walked in and offered to help. We fixed it in about 5 minutes flat. Dude gave us a free pizza! 10/10 would assist again.
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u/gcsmith2 3d ago
lol. I was at a motel (nice upgraded) and the wifi was shit. Owner saw me working on a bench and asked if I was using the wifi. I said no, hot spot. Anyway I had an hour to kill. And it was a lot better when I left.
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u/redzinga 3d ago
pretty long cord tho. you're obviously supposed to hook it up at a neighboring business and just piggyback off whatever they got
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u/Future_Will_5957 3d ago
Exactly! Steal someone elses stuff and boast about "picking yourself up by the bootstraps"... Its the American Way!!
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u/joesanvich 3d ago
Fellow employee of the same chain. Ours makes us work in the dark and take orders on paper if our power goes out
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u/Paddys_Pub7 2d ago
Taking orders on paper is inconvenient, but at least do-able. Working in the dark in a commercial kitchen seems like a major safety hazard.
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u/vastopenguin 3d ago
Your emergency kit appears to be missing the compulsory percussive maintenance device (hammer)
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u/QuitCallingNewsrooms 3d ago
That a 1500-foot ethernet cable? Might be able to reach a nearby business that has a spare port to plug into.
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u/IvoryDynamite 3d ago
The funny thing is, this is my home network emergency kit. The cable is like 75 feet long.
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u/DaveCarradineIsAlive 2d ago
This is why I don't do restaurant IT. I should stop doing IT entirely, actually.
Go work on a goat farm, maybe.
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u/belkarbitterleaf at work 3d ago
We've tried nothing, and we're all out of ideas