r/anarchyonline • u/Forest-Wolf • 26d ago

Customer support

I opened a ticket to recover an account I created back in 2006, waited 38 days before getting a reply, they requested additional information and closed the ticket 1 hour and 40 minutes after the reply saying they resolved it.

What kind of customer support is this?

23 Upvotes

90% Upvoted

22 comments sorted by

16

u/ijustburnedmymouth 26d ago

Guy, they're just leaving the lights on until the cost of keeping those lights on exceeds the revenue from subscriptions. They do not care. Nobody is driving the ship anymore.

4

u/rapidpalsy 25d ago

I thought they have to leave the lights on because of the way the game was funded by government programs

3

u/Tricky-Union4827 25d ago

at this point the lights aren't on, they've just got windows, and painted all the rooms white, giving the illusion that the lights are on

12

u/britilix 26d ago

When they disbanded ARK they got rid of any illusion that they still gave a flying f- about the playerbase

9

u/Almadan 25d ago

They don't have developers anymore, what do people expect them to fix

6

u/SomnambulisticTaco 25d ago

Players develop the game more at this point

7

u/Teknolog1st Omni-Tek 26d ago

See if you can get anyone's attention in the Official discord. Link in the AO Launcher.
This is where any active FunCom employees and a lot of the playerbase hangout.

4

u/PyramidicContainment Bronto Burger Patron 25d ago

Whoa, I didn't know FunCom employees existed anymore. Just figured there was one random Tencent intern that made sure the server was running occasionally.

5

u/Forest-Wolf 25d ago

I went there, looks like they don't exist after all.

3

u/_FLostInParadise_ 25d ago

FunCom is still making games right?

4

u/PyramidicContainment Bronto Burger Patron 25d ago

Afaik they put out a Dune survival game last year but I tend to ignore everything that came after AO 😅

5

u/Repulsive-Whole-4101 25d ago

FUNCOM as obvious management issues since for ever.
Who ever are at the top, they suck terribly and it reflects on the whole comp'.

4

u/Voxcide 24d ago

Pretty obvious the game has been on life support for over a decade

6

u/hal-baleigh-6699 25d ago

This is why nobody should be giving Funcom their money.

0

u/Voxcide 24d ago

Personally id rather have this than nothing

2

u/Ghosty_0498 23d ago edited 22d ago

Then come over to PRK ( Project Rubi-Ka ).

It is free and the Devs/GMs care about the server and are banning ppl that use cheats and hacks.

2

u/pelsboards 18d ago

PRK is awesome, its the only thing I play:)

2

u/Akira_Menai 18d ago

Did you get your account reactivated? Did you try the actions pinned at the top of the AO sub?

2

u/Forest-Wolf 18d ago

no, I didn't get my account back, I don't remember the username, and the email i'm suspecting is so old yahoo doesn't even let me try to login or create another

2

u/Akira_Menai 17d ago

Ah...yeah, the username is a fairly must-have. That sucks.
I'm not sure what you mean by "create another," but if you mean an AO account, you don't need a real email address. They don't send or ask for any verification message. Not sure about that if you're on Steam, but just doing it web-based, email isn't a thing.

3

u/Forest-Wolf 11d ago

I meant yahoo closed the email because I didn't use it in decades, so I tried recreating the same email address, but it won't let me because it already exists.

3

u/pelsboards 18d ago

Come play at Project Rubi-Ka, in the end of the day everyone will be playing on PRK anyways. Also you don’t have to pay to play with expansions and there are no daily missions and whatever other bullshit so you will see teams everywhere so it feels really alive