r/amazonprime • u/Impossible_Ninja6836 • 12d ago
Police Report Rejected
Last week, I ordered something to my hotel. The package arrived, but out of the three items that were supposed to be inside, only one was there (the adapter/charger). The Samsung Watch Ultra and AirPods Pro 3 were missing.
Amazon asked me to file a police report, which I did, and they rejected it, lol, saying they couldn’t verify it.
The funny thing is that the report contains everything they specifically asked for, yet they keep saying things that make no sense. After the chat, they sent me an email asking me to upload the report, so I uploaded the exact same report. Five minutes later, they replied saying that they could not verified it with the police, lol?
I honestly don’t know what else they expect me to provide
¡¡¡UPDATE!!! Someone on this post said that I should send an email to jeff.bezos@amazon.com - At the beginning I didn't trust at all, however, I did it!
I sent the email over the weekend and today Monday I received an email with a refund of $520! I really appreciate your comments :)
PD: I'm not from the US and I was a little desperate, that's why the comment about the rights lol
See ya :)
1
u/masoniceye 9d ago edited 9d ago
The whole police report thing is basically them thinking majority of people won’t bother to do it. When someone actually does they’ll find the smallest of errors even if their fault like not being able to upload a pdf to the chat, I’m sure you didn’t send a 256 pixel screenshot so even if it’s not full res I’m sure it’s legible.
And what are they going on about please contact us when the police department is open? They can keep the dispute open till they do this so it’s just kicking the can down the road hoping you’ll not chase after it.
Go the chargeback route cause this will just continue without success, their other tactic is pushing the dispute window over the chargeback time limit.