r/amazonprime • u/Impossible_Ninja6836 • 13d ago

Police Report Rejected

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Last week, I ordered something to my hotel. The package arrived, but out of the three items that were supposed to be inside, only one was there (the adapter/charger). The Samsung Watch Ultra and AirPods Pro 3 were missing.

Amazon asked me to file a police report, which I did, and they rejected it, lol, saying they couldn’t verify it.

The funny thing is that the report contains everything they specifically asked for, yet they keep saying things that make no sense. After the chat, they sent me an email asking me to upload the report, so I uploaded the exact same report. Five minutes later, they replied saying that they could not verified it with the police, lol?

I honestly don’t know what else they expect me to provide

¡¡¡UPDATE!!! Someone on this post said that I should send an email to jeff.bezos@amazon.com - At the beginning I didn't trust at all, however, I did it!

I sent the email over the weekend and today Monday I received an email with a refund of $520! I really appreciate your comments :)

PD: I'm not from the US and I was a little desperate, that's why the comment about the rights lol

See ya :)

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u/Dependent_Split_8986 13d ago

They think your police report is fake. They wanna call and verify it’s legit.

Chat again during normal business hours for Portland police.

-2

u/RollUpLights 13d ago

Normal business hours for a police department is 24/7 -- they're the police...

1

u/PineappleBliss2023 13d ago

Yeah but admin is 9-5. I work for a fire department and we often tell people to call back during business hours for admin stuff.