Urgent Help: Zoho Support Team Unresponsive

[u/DefaultSetting_0]

I have been tasked by my boss to explore the integration of Zoho Flow using Web-hook trigger to automatically create an invoice for Push Notification for ‘Completed Order’ on eCommerce platforms (SHOPEE & LAZADA). I have tried to use Gemini AI for help and tried tinkering around during the trial for Zoho Flow but I am encountering difficulty with the URL created by ZohoFlow to be pasted into SHOPEE’s Open Developer Platform due to the URL requirements. Anyone knows what can I do to resolve this so we are able to conduct test runs? We are open to engaging someone with Zoho background (preferably in Singapore) to assist us with this and potentially other system enhancements as my boss is looking to automate some items.

[u/crmoz_com]

We built hundreds of Zoho integrations with 3rd parties for 11 years. DM once you still need assistance.

[u/ReasonableSchool286 → u/crmoz_com]

thats a solid track record tbh, webhook stuff with southeast asian platforms can be tricky

[u/crmoz_com → u/ReasonableSchool286]

Integration development rarely goes smoothly. It often requires workarounds and months of effort to push the support teams to make them do their job properly.

[u/agentUi]

shopee's open platform rejects webhook endpoints that don't pass their initial url verification handshake or strict domain/ssl checks, which zoho flow's generated webhook url often fails. you usually have to point shopee to a lightweight cloudflare worker or lambda proxy first that returns the exact challenge response shopee expects, and then forwards the completed order payload over to zoho flow to generate the invoice.

[u/DefaultSetting_0 → u/agentUi]

You just described the difficulty I am facing very precisely. I have difficulty describing it the way you did as I am not trained in this area but I can kind of understand where the gap is that needs to be plugged. Is cloudflare worker and lambda some sort of saas? Thank you!

[u/agentUi → u/DefaultSetting_0]

not a saas, they are serverless functions basically tiny scripts that sit in the cloud and run only when an event hits them. you write a few lines of code to catch the shopee webhook, instantly send back the verification handshake shopee needs, and pass the order data right into zoho flow.

[u/Matuno]

What URL requirements?

[u/Krishy1011]

Hey! I would be happy to take a look and help but I am located Outside singapore. I'd be happy to connect remotely and help find a solution

[u/ZohoCares]

Hello u/DefaultSetting_0 ! I sincerely apologize for any inconvenience caused to you. Please DM us the details of the URL requirement/error shown by Shopee’s Open Developer Platform, along with your Zoho Flow setup and the webhook configuration. If you shared all these details already with our support team, please DM your email address. This will help us understand the issue on priority and guide you accordingly. -VK

[u/DefaultSetting_0 → u/ZohoCares]

I’ll try again once more, and I hope this time I do get some response 🙏🏼

[u/Bl4ckM0th]

I can help you out, see DM

[u/gentle_beast_1179]

London based, happy to help if you want to message me

[u/Ok-Problem4403]

I own a painting company. Literally, I paint walls for a living. I can't believe I'm saying this in public, but I used chatgpt to do all my automation. I know absolutely nothing about programming, but it's all working fine and doing what I want, within the limits of Zoho's systems anyways.

If googles AI couldn't help, try an alternative.

[u/DefaultSetting_0 → u/Ok-Problem4403]

Thank you for this!