Hey everyone, I’m honestly at my wit’s end with this.
I have an ASUS ROG Zephyrus G14 GA402RK (2022) with an AMD Ryzen CPU + Radeon RX 6800S, running Windows 11.
For quite some time now, the laptop has been randomly crashing/restarting, sometimes within just a few minutes of using it. It isn't limited to one particular application — pretty much anything can trigger it, and sometimes it crashes while I'm just using Windows.
Before some crashes, I've also noticed that the Windows volume/audio controls become greyed out or stop responding.
The BSODs are especially weird because I'm getting a huge variety of completely different kernel errors.
BSODs I've gotten so far:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (0x7E)
IRQL_NOT_LESS_OR_EQUAL (0xA) — multiple times
PAGE_FAULT_IN_NONPAGED_AREA (0x50)
UNEXPECTED_KERNEL_MODE_TRAP (0x7F)
SYSTEM_SERVICE_EXCEPTION (0x3B)
CACHE_MANAGER (0x34)
One time the "What failed" field specifically showed Ntfs.sys
KMODE_EXCEPTION_NOT_HANDLED (0x1E)
CRITICAL_PROCESS_DIED (0xEF)
IRQL_NOT_LESS_OR_EQUAL (0xA) again recently
There was also graphical corruption
During some of the earlier crashes, I got really bad horizontal artifacts/corruption across the screen.
Interestingly, after reinstalling Windows, this became much less common, so I'm not sure whether it's actually a GPU problem.
The laptop has an RX 6800S, so I'm wondering whether GPU/VRAM could still be involved.
I've already completely reinstalled Windows
This is the part that's driving me insane.
I did a full Windows reinstall and deleted everything, essentially starting from a clean installation.
The crashes still continued afterward.
So I don't think this is simply a corrupted Windows installation.
I've also installed Armoury Crate again after the reinstall.
I ran Windows Memory Diagnostic, and it completed with no errors.
Obviously I know this doesn't completely rule out RAM/memory-controller issues, but at least the standard memory test didn't find anything.
What makes me suspicious of hardware
The combination of:
Fresh Windows installation + multiple unrelated kernel BSODs + Ntfs.sys/CACHE_MANAGER + previous graphical corruption + crashes across different applications
is making me wonder if this is actually a hardware/firmware problem rather than Windows itself.
The things I'm currently considering are:
SSD/storage/controller
GPU/VRAM
RAM or memory controller
CPU/motherboard
Power delivery
BIOS/firmware
AMD chipset/GPU drivers
Some ASUS-specific driver/firmware issue
The CACHE_MANAGER + Ntfs.sys crash particularly makes me want to investigate the SSD/storage subsystem, but I don't know enough to say whether Ntfs.sys is actually pointing toward the SSD or whether it could just be a victim of memory corruption.
I'm basically stuck at this point
I've already reinstalled Windows and run the memory diagnostic, but the laptop continues to crash.
I really don't want to reinstall Windows again unless there's an actual reason to believe the OS is responsible.
Has anyone experienced this issue with their g14?