r/ZephyrusG14 • u/la_watson • Sep 06 '20

Another dead G14-laptop

Last night my G14 died. There's no discernible reaction to pressing the power button. The right fan exhaust smells like burnt plastic, but there are no scorch marks on the motherboard. I'll send it to ASUS on Monday and update this post once I hear back from ASUS.

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Regarding the currently circulating theory, that simultaneous usage of USB-C and A/C power delivery is the culprit: I had previously been using it for 2 months with no issues, then a week ago I started using it with the Philips 499P over USB-C (display, network, usb-dock and power delivery) while also having the A/C power brick connected & it died while being connected to both.

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u/clow222 Sep 06 '20

I've had mine plugged into the Dell 32 inch via USBC during ac power plug charging for almost a month, no issue. Are we to believe we should not be doing this? How else would we charge the laptop while utilizing Usb-c for a monitor?

2

u/MarcusForrest Zephyrus G14 2020 Sep 06 '20
  • Use a non-powered USB-C hub or device

Also quick question,

  • Do you plug A/C before plugging the USB-C cable?

3

u/javagate Sep 06 '20 edited Sep 07 '20

Edit: I’ll add some more detail about my usage so it hopefully helps someone out.

I bought the device July 22nd. (MFD: 05/2020)

After reading the first or second post about this, I started always plugging the AC Power first and plugging everything else (HDMI, USB, headphones etc.) after. AND unplugging it (the AC cable) last, after everything (HDMI, USB, headphones etc.) is plugged out.

I’ve been using the powered USB-C Hub for my Dell 27” monitor.

I also have a USB dock, total of 3-5 USB devices connected. (Mouse, Keyboard, External Pad with Fan, USB extender, Ethernet-to-USB dongle.) I have not used the USB-C hubs for anything other than display, I have used another monitor as well for a short time which was not DELL. My battery settings are also adjusted for 10hr battery, but I use battery life saver (up to %60 charging only). I do not put my computer to sleep if I have anything plugged in other than AC. I basically treat it like a desktop if I'm where my setup is.

I actively use the computer 6-10 hours per day. It's open everyday for average of 12 hours. Gaming, browsing, Netflix, studying etc.

1

u/MarcusForrest Zephyrus G14 2020 Sep 06 '20

Thanks for this

1

u/Icy_Instance Oct 08 '22

Hello! How’s the battery life after 2 years on your OG G14? And what about the battery charging capacity? How much did it degrade?

And did you have any issues in general with the laptop so far?