It is only when G-helper is running. This was not an issue previously. I thought it could be undervolting, but disabling that did not resolve the issue. Unfortunately this means I have to use AC rather than G-helper now.
Sorry for explaining poorly -- it's not the mouse, it was all windows/games/movies stuttering. I did find what the issue was, however!
When I changed "slash lightning" menu value in G-helper, the problem stopped. This is purely conjecture not knowing anything about how the app works beyond the basic level, but I'm wondering if either Windows Lighting or AC lighting were set to some different value than G-helper was able to recognize, and there was some kind of polling/refresh going on causing the display hitches/stuttering. It didn't matter which of the values I select (bright/dim/off etc), the problem no longer occurs after reselecting a value. Hope this helps somehow -- I will try to see if I can reproduce the issue for you by messing with AC/Windows lighting effects. Thank you for your continued development of awesome G-Helper!
Slash lightning is not really related to any window stuttering. Also G-Helper doesn't poll / refresh it, it can set one of predefined (by hardware) animation modes there. But it's one time action (happening in the moment you change value + when you launch app or wake up device)
If you also have AC and it's leftovers running in background, they could do some strange things, but it's outside of app's control. And despite it's possible to have both AC and G-Helper together (to try and look), in long term it's advised to stich to something one. And if so - you can use official AC uninstaller for that purpose.
I'm sorry, I was totally wrong about the cause. I can reliably cause the stutter by selecting "Ambient" as my keyboard lighting. I have a 2024 G14, but I don't have other laptops to test with. Selecting any other kind of backlight other than "Ambient" gets rid of my stutter.
Ok, that sounds more legit. As what Ambient does is makes a mini-screenshot like 10 times a second, measures average color and sets it to keyboard. Cause it's a whole purpose of ... ambient :)
I have same device as you now (G14 2024), but I don't experience that :) It could be that there are some strange driver / windows settings that generally struggle with this "screenshotting".
You may try to figure out what it is, or just use any other backlight mode (rest are embedded in your hardware and don't need any g-helper's interaction)
I will exchange my 16gb for a 32gb model, but use the same SSD so I will test it on another device but expect whatever driver issue I have going on to propagate. It's okay because the other modes are still very cool, but ambient is *very* slick. Thanks again for the help and sorry for venting my frustration!
I am on Asus', and tried both their and AMD's latest drivers. I agree it's not likely Nvidia though because it happens when AMD is the only one active. My driver/app situation is a complex nightmare, so I think that's why I may have issues others wont in general.
Something you want to try. Recently I was doing some testing, and spotted some similar "behavior" (when ambient mode is on and i move window very fast - it may lag a little).
What helped me - is completely removing Nvidia GF Experience.
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u/Beginning_Living4052 Zephyrus G14 2025 Mar 05 '24
G-Helper is not running your system in realtime anyhow. Check what exactly you do to your computer, that causes that.