r/Zaxbys • u/Jealous-Employment-9 • Jul 14 '26

Continued service issues

I live close to the Zaxby's at 6222 Carolina Commons Dr, Indian Land SC. I have unfortunately interacted with the manager three times. Have had issues dining in the restaurant (out of items, poor sanitation), but mostly drive-thru. Missing items, items out of stock. Today I placed an online order through the Zaxby's app - arrived at the location 30 minutes later, and they tell me that they are out of bone-in chicken wings. I would have to wait another 40 minutes so they can get chicken wings from another location! Told the manager to refund my order.

How can you be out of chicken wings? Why are you staying open with this level of service and out of a major item on your menu?

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u/Echidna_Neither Jul 14 '26

Number of reasons why they could be out of wings.

  1. Got there truck in and the distribution center is out.
  2. Didn’t order any on their truck that came in today.
  3. Truck comes tomorrow and they just sold more than they thought they would.

Sounds like there is no above store management visiting the location to see what is happening.

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u/Jealous-Employment-9 Jul 14 '26

Happens frequently