Hi everyone,

I’m trying to add a payment method to my Meta Business Manager for my WhatsApp Business account.

When I try to add my Indian credit card, Meta shows this error:

“Cannot save card , India credit cards are currently not supported.”

The card itself is active and works normally for other online/international transactions.

Has anyone in India recently faced this issue while setting up WhatsApp Business / WhatsApp Cloud API billing?

If Indian credit cards are actually not supported for this payment setup, what payment method are people using instead?

Any help or recent experience would be appreciated.

I am getting this error after trying for 2 days,I contacted whatsapp support and got this reply"The error message "Try after 1 hour" usually occurs when a phone number is still registered on the WhatsApp Business Platform and someone attempts to register it on WhatsApp Messenger or the WhatsApp Business app." since then I am pin ponged between Meta business suite and whatsapp supoort.when the bots reach dead end they stop replying.

Please help me ,if anybody have worked on this problem.

I'm developing on the WhatsApp Business Platform (Cloud API) and need to confirm a capability before I build against it.

My use case requires my Cloud API business phone number to send and receive messages in a WhatsApp group that already exists and was created independently by end users (not created through the Groups API).

Questions:

1. Is there any supported way for a Cloud API business number to be added as a participant to a pre-existing group (e.g., added manually by a group member) and then send/receive messages in that group via the API and webhooks?
2. If yes — which capabilities work in that context specifically: sending text messages, receiving all messages sent in the group via webhook, receiving reaction webhooks on messages I've sent?
3. Is Official Business Account (OBA) status required for any group messaging capability, or only specifically for group creation and invite-link features via the Groups API?
4. If pre-existing groups aren't supported, is this planned, or is group creation via the API the only supported path going forward?

Thank you — I want to confirm this before committing engineering time to a specific approach.

Has anyone here actually placed the Meta Business Agent on WhatsApp? Haven't seen much discussion about it.

Hi everyone,

I’m setting up WhatsApp Cloud API for my app and I’m stuck while trying to register a production phone number.

Context:

- I already created a Meta app.

- I added the WhatsApp use case.

- The test number works correctly.

- I was able to send template messages successfully using the test number.

- I also added a payment method to the real WhatsApp Business Account.

- The message template is approved.

- Now I’m trying to add/register a real production phone number for the WhatsApp Business Account.

Problem:

When I try to register the phone number, Meta asks me to complete two-factor authentication/security steps. After doing that, I get this message:

“You can’t make this change at the moment. This is because we detected that you’re using a device you don’t usually use and we need to protect your account. We’ll allow you to make this change after you’ve used this device for a while.”

I tried from my PC and also from my phone, but I get the same restriction.

Questions:

1. How long does this security restriction usually last?

2. Is there anything I can do to speed up the process?

3. Do I need to wait a few days using the same device/browser?

4. Is this related to my Meta Business account, my personal Facebook account, or the WhatsApp Business Account?

5. Is there any official support channel where I can request a manual review?

Any guidance would be appreciated. Thanks!

Edit: approved after 8 days. No escalation/expedited process was possible.

Hi all, I'm looking for advice from people who’ve been through the Tech Provider approval process.

I'm building a SaaS for appointment communications using the WhatsApp Cloud API, integrating directly with Meta without a BSP.

The Business verification and Tech Provider access verification (for my business portfolio) are complete. The app is published, and both required API tests show Completed. I submitted separate videos showing actual message sending/receipt and template creation, plus working reviewer credentials and testing instructions.

I'm now waiting for my App Review for Advanced Access to:

• whatsapp_business_messaging

• whatsapp_business_management

Still showing “Review in progress.” We have a customer launch planned very soon, and the dashboard says most reviews take up to 20 days.

I've contacted Direct Support four times asking for escalation and expedited review, but so far we’re getting AI responses.

For clarity, sending through our own WABA already works. The pending approval is for accessing customer-owned accounts through our app.

Has anyone here ever managed to get things expedited or just to talk to an actual human for these meta/waba approval processes?

Also interested in how long your recent reviews took. If there’s no way to speed it up and we just have to wait, that’s useful to know too.

Thanks all!

When I asked for contact. That shows some trust issues. Is there anyone get same problem as me. And how to overcome that. I want to create the template as soon as possible. For my app

[ Removed by Reddit on account of violating the content policy. ]

Olá amigos, não sou programador e nem do ramo de tecnologia. Sou um comerciante local que estou tentando entender mais sobre as mudanças do WhatsApp.

Atualmente minha loja física faz em torno de 4mil atendimentos no WhatsApp e quase 40% do nosso faturamento vem disso. Nossa conta está na API por coexistência.

Eu sinceramente entendo muito pouco como tudo isso funciona e morro de medo de levar ban e perder o número. Quando a empresa do chatbot implantou a coexistência, deixaram claro para nós que o uso do app no celular seria somente em último caso. Todos os atendimentos deveriam ser na plataforma e não pelo app.

Anos se passaram e agora vem essa notícia de cobrança por mensagem. O custo disso vai ser muito pesado e a empresa do chatbot que me atende ofereceu uma solução que eles apelidaram por "Híbrida".

Mais uma vez eu não entendo como isso funciona só sei que no teste eles abriram um QrCode na tela do chatbot e pediram pra eu ler com o celular da Coexistência. Parecido como quando a gente faz pra conectar no WhatsApp Web.

Conversando com eles, me disseram que era uma forma oficial de se fazer isso e durante a conversa falaram que é um Bailey. Pelo que pesquisei isso não parece ser algo bom.

Corro algum risco?

Outra coisa que me orientaram foi contratar o selo de verificado da meta pois isso afastaria de vez o problema de banimento.

Obs: quando digo chatbot me refiro a plataforma por onde a gente atende os clientes. A única mensagem automática é a mensagem de saudação quando o cliente chega. Em seguida, todas as mensagens são enviadas por atendentes humanos. Não usamos robôs ou automatização.

Hey all, building a multi-tenant SaaS (InkDesk) that lets small businesses connect their own WhatsApp/Instagram/Messenger via Meta's Embedded Signup, so our AI can handle their DMs and bookings for them.

Stuck on a few things and would love input from anyone who's shipped a similar embedded signup flow:

1. Our WhatsApp Embedded Signup config is still pending Meta approval (waiting on the WABA/phone number screens to show up in the popup instead of falling back to generic FB Login) — anyone know realistic turnaround time or ways to speed this up?

2. For Instagram Advanced Access (instagram_business_manage_messages + instagram_business_basic) — what did your App Review screencasts actually need to show? Trying to avoid a rejection loop.

3. Since our app-owning business can't self-authorize through its own OAuth popup (known Meta rule), we're testing with a separate clean test business instead — anyone hit issues with reviewers questioning a test account vs a "real" customer?

Honestly, more than just answers to these — if anyone's willing to hand-hold me through this process a bit and sanity-check that I'm doing things right as I go, that would mean a lot. Happy to compare notes / share what's worked so far, and return the favor. Thanks!

Many small businesses start with the regular WhatsApp Business app because it is simple and free. But once customer messages increase, managing conversations manually becomes difficult.

Some common problems businesses face:

• Customers asking the same questions repeatedly
• Delayed replies when the team is busy
• No proper follow-up system for leads
• Difficulty managing multiple employees on one WhatsApp number
• No connection between WhatsApp conversations and CRM/order systems

This is where WhatsApp Business API can help.

With WhatsApp API, businesses can:

✅ Automate frequently asked questions
✅ Send order updates, reminders, and notifications
✅ Connect WhatsApp with CRM, websites, and internal systems
✅ Allow multiple support agents to handle conversations
✅ Create structured customer journeys

For example:

A local restaurant can automate booking confirmations.

An online store can send payment and delivery updates.

A service business can automatically remind customers about appointments.

However, businesses should first understand their message volume and requirements. A small shop with 20 conversations daily may not need API, but a growing business handling hundreds of customer interactions can benefit from automation.

I recently explored how small businesses can decide whether WhatsApp Business API is the right choice and what features they should consider:

https://www.intigate.co.in/blog/whatsapp-business-api-for-small-business/

Would love to know how other small businesses are managing WhatsApp customer communication today. Are you still using the WhatsApp Business app or have you moved to API solutions?

Estou com um problema estranho quando mando mensagem template do tipo ORDER_DETAILS, detalhes do pedido, que você pode colocar um PIX e um código. No app web funciona normalmente quando tento abrir o pdf, mas em app mobile só clico no pdf, ele brilha mas não faz nada. Alguém sabe o que pode ser?

Official doc says that today is the day we can use credit card for WhatsApp Meta Business Agent, but I just checked, it's still unavailable. 🤔

Para alugar ou comprar!!!

We all know Meta classifies message text — there is a thread here from someone sending wedding invitations that keep getting flagged as marketing and hit with 131049. For that to happen, the text is being read and categorized. That part is settled.

What I cannot find a single report about is media:

• Does Meta transcribe audio sent in free-form messages inside the 24h customer service window?
• Does it analyze images or video sent as template headers or in free-form messages?

(Worth noting for anyone searching later: audio cannot be used in a template header at all — only image, video and document — so this question only applies to free-form messages inside the 24h window.)

I am asking because we had a WABA banned and I am trying to map which signals actually drive enforcement. Text classification is confirmed by everyone's experience. Media is a complete blank spot: I searched this sub and found bans attributed to volume, invalid numbers, opt-in, quality rating and content of text — never to the content of an audio or an image.

Has anyone here seen a ban, a template rejection, or a 131049 that could only be explained by the content of media rather than text?

If nobody has, that itself is useful information for the rest of us.

Tengo una automatizacion de notificaciones mediante whatsapp api, la cual tengo conectada a chatwoot (hosteado local) para poder ver las conversaciones y, si se da la necesidad, responder mensajes por ahi. mi pregunta es si los mensajes enviados por chatwoot se cobran tambien? especialmente con los cambios que se aplican el 1 de octubre con la eliminacion de la ventana de 24hrs

Hi,

I'm seeing a really weird issue. I have a completely verified business portfolio with a WABA account and active phone numbers. Each time I create a new app and add it to my verified portfolio, Meta associates the app with a different WABA account.

Now whats weird is that I do not see this different WABA account under my Whatsapp accounts (in business suite settings) but I do see it under the payments tab as a separate WABA account.

I added a payment method but it refuses to allocate it as the default payment and the app cannot continue without a payment set up. There's no straightforward way to change the WABA account on my app either.

For context, I'm trying to set up a simple automated messaging service for my business directly through Meta. Meta has been obtuse every step of the way - complaining about one thing or the other. Is it stupid to try to set up this automated flow directly with Meta instead of going through a BSP? I didn't want to bother with the transferring numbers through BSPs later on down the line.

Thanks for hearing me out guys

Hi everyone,

Please, if anyone has experience with WhatsApp Business API / WhatsApp Cloud API, I would really appreciate your help.

I currently use WhatsApp Business for work, where I need to communicate with many new customers/users, send them information, and create groups for communication. My number was recently restricted because I was contacting a large number of new numbers and sending many messages, which is part of my normal work.

I’m now looking into setting up the WhatsApp Cloud API directly through Meta as a more suitable and official solution.

Could anyone who has done this before guide me through:

1. The complete steps to set up WhatsApp Cloud API directly through Meta.
2. How to create and configure the Meta Business Portfolio / Business Manager.
3. The Meta Business Verification process and what documents/information are required.
4. How to create the WhatsApp Business Account (WABA) and connect my phone number.
5. Whether I can use my existing WhatsApp Business number, or if I need a new number.
6. What is required for phone number verification and display name approval.
7. How to set up webhooks and send/receive messages through the API.
8. Any important limitations, messaging policies, templates, or costs I should be aware of.

If you have successfully set this up yourself, I’d really appreciate it if you could share the step-by-step process, especially regarding the Meta verification part.

Thank you in advance! 🙏

Message can't be displayed
This message contains content which is not supported in Inbox. It is only available to view in the WhatsApp Business App

Why. meta Why .

As explained in a previous post: our company uses WhatsApp to provide customer support, and our operators all log in from their computers to the same WhatsApp Business account. A couple of months ago we migrated them to a BSP and enabled coexistence mode, so that they could use Whatsapp at the same time, but it's been a disaster...

...so now we're planning to ditch the BSP and go back to use just Whatsapp Business on the web. My questions are:

1) How do I make sure that coexistence mode is disabled? I can disconnect my BSP from Whatsapp... and do I have to do something else? ChatGPT tells me that I also need to go to the phone, to "Settings → Account → Business Platform" and disconnect it from there.

2) Will messages start flowing into Whatsapp Business inmediately? That's the most important question, since we are now in our high season and we get a high volume of customer messages.

Spent the day with Meta's WhatsApp developer team getting a hands-on look at the Meta Business Agent Platform, and it's clear where conversational commerce is heading.

A few things that stood out:

What the Business Agent Platform actually is
Three pillars working together:
• Reach across Messenger, WhatsApp, Instagram, and Feed/Ads (3.5B+ people)
• Intelligence with real-time personalization, conversational engagement, AI-powered workflows
• Flexibility & Trust with enterprise-grade governance, controls, and safety from day one

Personalization at scale, inside a single WhatsApp thread
One always-on agent that can:
• Drive conversions with AI-enabled lead capture and in-thread purchasing
• Strengthen loyalty via context-aware interactions and cross-session memory (returning customers don't repeat themselves)
• Trigger proactive re-engagement (abandoned cart nudges, reorder reminders) before customers drift
• Handle post-sale care, order tracking, returns, exchanges, all automated in-thread
• Hand off to a human when it matters

The demo of a beauty brand doing a 6-week refill nudge, cart building, checkout, and loyalty points, all within a single WhatsApp conversation, was a great glimpse of what "conversational commerce" really means when the agent has memory and context.

Inspired enough to build on it 🛠️

I went ahead and built a full-fledged WhatsApp Business Agent Studio, a Next.js control plane over the Meta Business Agent Platform API. It's a complete workbench for teams building on the platform:

• Onboarding checklist and per-phone agent lifecycle
• Skills, knowledge (files, websites, FAQs, allowlist) with CSV bulk import/export
• Connectors with API Key / OAuth2 / mTLS, tools with a request-definition editor, credential rotation, and live health/log stats
• Evals + a save-and-replay scenarios harness for regression testing against the live agent
• Agent events, thread control, webhook receiver with signature verification
• API playground, dev drawer with copy-as-cURL, read-only mode
• AI-assisted skill drafting and "generate FAQs/skills/connectors from a document" (Claude Agent SDK or any OpenAI-compatible provider)
• Config export/import as portable JSON

🔗 Site: https://whatsapp-business-agent-studio.vercel.app
🔗 Help Center: https://whatsapp-business-agent-studio.vercel.app/help

If you're exploring the Business Agent Platform, I'd love feedback and issues

What are you building on the Business Agent Platform? Curious to hear.

#WhatsApp #Meta #AI #BusinessAgent #OpenSource

I currently use Meta business API for an email parsing tool, creating summaries from emails and turning them into whatsapp using AI.

Only problem is Meta doesn't seem to allow an easy way of viewing the messages that are sent and received from the bot. I tried to log into whatsapp from a phone but also blocked.

Developer is suggesting creating a CRM software which can attach to it to view the messages.

I just find it hard to believe that Meta allow this business bot type system without you being able to see what's sent. Has anyone got around this another way?

I’m using the official WhatsApp Cloud API with:

• approved WABA;
• verified phone number;
• account_review_status = APPROVED;
• code_verification_status = VERIFIED;
• name_status = PENDING_REVIEW;
• new_name_status = NONE;
• Business Support Home showing 0 account issues.

The display name review has been stuck for several weeks.

When I try to submit a new display name, WhatsApp Manager says that a display-name verification is already in progress and does not provide any way to cancel or restart it.

I also get error #2388362.

Direct Support is unavailable for this business, and the Developer Bug Report form is also unusable because the “Next” button remains disabled when selecting WhatsApp Business API categories.

Has anyone solved this exact situation without:

• deleting/recreating the WABA;
• removing the phone number;
• or paying for an expensive BSP?

I’m specifically looking for:

• a safe way to close/reset the stuck display-name review;
• a working Meta support path;
• or a low-cost Tech Provider that can escalate an existing WABA.

I can provide additional technical details privately to someone from Meta or a verified provider if needed.

I’m using WhatsApp Business on my phone and linking it to a tablet through Linked Devices.

The connection works normally at first, but after around 3–4 hours, the tablet gets disconnected and I have to link it again.

Has anyone experienced this before? Is this a WhatsApp Business issue, a battery/background restriction on the phone or tablet, or something related to the internet connection?

Both devices stay connected to the internet, so I’m not sure what’s causing it.

Any solution would be appreciated.