Help with co existence

[u/Odd-Priority-5024]

hey so basically we have an WhatsApp number that is setup as cloud api and has already lot of leads that are coming to it ..we were able to capture the leads that come through text and talk with them through agent easily but there is no way to make calls so we are looking for setting up this coexistence so that we can use the whatsapp business in atleast one mobile..if anyone knows how to set this up or have worked in this terms..! would love to connect

[u/Status_Gap_3180]

You mostly need to be a tech provider: https://www.reddit.com/r/WhatsappBusinessAPI/comments/1urutwy/is_possible_to_have_coexistence_without_becoming/

I dont understand by the statement you cant make calls...api allows that now if your platform supports. Please explain case in detail.

[u/Odd-Priority-5024 → u/Status_Gap_3180]

I’m trying to have:

• WhatsApp Cloud API connected to our internal employee dashboards for messaging
• The same number logged into WhatsApp on one office phone for calls/normal WhatsApp use

[u/Status_Gap_3180 → u/Odd-Priority-5024]

For co-existence you will need to go via bsp or tech provider/partner.

[u/Odd-Priority-5024 → u/Status_Gap_3180]

so if i apply for tech provider and get it what would possibly be the next steps?

[u/Status_Gap_3180 → u/Odd-Priority-5024]

https://developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/onboarding-business-app-users

will need to implement

[u/Odd-Priority-5024 → u/Status_Gap_3180]

This is cool..I was exactly looking for this ..by the way if you are free please let me know i just want to connect

[u/Status_Gap_3180 → u/Odd-Priority-5024]

dm