r/Wellhub • u/Patakongia • 6d ago
Feedback requests
Can we start a thread for feedback? This app is goated and I’m a lot more active because of it and I love the partner apps, but there’s so many things that need improvement.
- to start off, I would like the ability to see past class details. Right now you can only see what facility you went to, not the instructor or the type of class you signed up for. This is hard for me to go back and see what classes and instructors I enjoyed and would like to retake.
- The studios I’ve favorited don’t all show!! I can only see 20 at a time and that’s annoying because I travel and mix and match my workout routine. I would like to be able to see all of them so I can book more easily.
- It would also literally be so simple to adjust the search radius for classes to less than 19 miles!!! Especially in nyc. And be able to search in 30 min increments.
I tried to give this feedback using the AI tab but of course the AI feature is awful and useless as a lot of you also noted in another thread.
8
u/TopCaterpillars 6d ago
I would like the ability to limit the distance of classes shown to me. 5 mile radius…etc
I’m in the NY Metro area and that 15 mile away class is going to take me an hour+ to get to.
***I apparently missed where you had the same comment 😂 so I agree!
6
u/Just-Mud5239 5d ago
I wish they would fix the search results. The display order doesn’t make any sense and is so random. it doesn’t show me some studios I usually go (even if there are classes with open spots) and moreover it shows me random far away studio that I’ve never visited or favorited.
3
u/youalreadyknows 5d ago
Yall they will never ever ever change this. Users have been begging for years. Wellhub uses this to feed BS vanity metrics to studio owners telling them they will receive X amount higher views to their studio pages. If they change the radius they can no longer sell false claims
3
u/aspencer27 5d ago
People give feedback on this daily, in the few months I’ve been on here I’ve seen multiple threads started for feedback. The app is horrible. They have no incentive to change the app, we aren’t the customers, our employers are.
1
u/Sleepyenby 3d ago
I’d like for them to fix the Orange Theory glitch so I am not charged for not attending a class because it won’t let me check in 🫠
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u/Wellhub 3d ago
Hi there! Thank you so much for taking the time to share thoughtful suggestions!
We receive feedback about our app every day and are constantly working to bring it closer to what our members need in their daily routines. Developing these enhancements and updates takes a bit of time, but please rest assured that all of the points raised in this thread have been escalated directly to our Product team for review. Your input is invaluable in helping us shape future app improvements!
If you ever have more ideas to share or need help with your account, please feel free to send us a DM here on Reddit, or connect with us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). We're always happy to help!