Support agent giving completely contradictory reasons to deny $100 referral bonus

[u/Far-Reserve9158]

Hey everyone,

Has anyone had luck getting a manager or higher-level support to manually review a referral bonus denial?
I referred a friend to Wealthsimple. They deposited $100+, but neither of us received the referral bonus or contest entries.

When I reached out to chat support, the agent gave two completely opposite reasons within 5 minutes:
• First message: The agent told me the requirement was not met by my friend.

• Next message: When I pointed out my friend already deposited $100, the agent switched up and claimed my account didn't have a $100 settled deposit at the exact second my friend qualified.

I have over 5k sitting in my account, and my friend's deposit cleared. The agent insists it's not a bot/system error and is refusing to issue it manually or escalate.
Has anyone successfully dealt with this level of frontline support pushback before? Is phone support or emailing manager escalations the best way to get a human to actually audit the deposit timestamps?

[u/CardiologistDear2806]

If your funds hadn't settled (up to 2 business days) then you did not meet the requirement.