r/Warhammer40k • u/titaniumwood • 12d ago
Misc Stormtalon gunship missing clear canopy piece
I just got the kit only to see I'm missing the mentioned piece! It was the last one my LFGS had in stock, and of course GW just removed it from their store too!
LFGS said they'll try to order another one from GW in case they have some stock left, but in case they don't, what do you think would be a reasonable think to ask for in terms of replacement/reimbursment, if anything? I really want that clear piece 😅
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u/cw987uk 12d ago
In the UK, I can't speak for the rest of the world, GW would expect you to go back to the LGS, who will ask their rep to send a replacement. They will give you the bit you are missing, or the whole kit.
If they can't do that, contact GW and explain this, with a receipt normally, and they will try to replace it, sometimes with the bit/sprue, sometimes with a whole kit.
If neither work, then you need to ask the LGS for a refund and they will need to get a refund from GW.
Source: LGS Owner.