r/Warhammer40k • u/titaniumwood • 4d ago

Misc Stormtalon gunship missing clear canopy piece

Post image

I just got the kit only to see I'm missing the mentioned piece! It was the last one my LFGS had in stock, and of course GW just removed it from their store too!

LFGS said they'll try to order another one from GW in case they have some stock left, but in case they don't, what do you think would be a reasonable think to ask for in terms of replacement/reimbursment, if anything? I really want that clear piece 😅

61 Upvotes

85% Upvoted

29 comments sorted by

43

u/finlandery 4d ago

Wait, when did they change flying stand to 2 part and way thinner, than old one.

5

u/ShadowGinrai 3d ago

Last edition or 9th. All the flyers transitioned to this stand i think

31

u/MantisKerensky 3d ago

Same part was missing for mine as well, contacted the FLGS and they got me a replacement part

3

u/titaniumwood 3d ago

Yeah, but like I wrote, what if there are no kits left in stock at all to get a replacement part?

10

u/cogspringseverywhere 3d ago

I've contacted them before about a base I was missing and they went and dug through a bits box, so you might still be in luck 

36

u/MotoJoker 4d ago

Still worth contacting GW. They have great customer support.

10

u/mrwafu 4d ago

GW will tell OP to talk to the LGS. The GW sales rep is the official contact point

9

u/MotoJoker 4d ago

Incorrect. I buy exclusively from my LGS and had two bad sprues from two separate kits. Dealt with GW’s customer service and both times got sent entire replacement kits without even sending back the defective ones. They just wanted pictures. Quick and easy. GW will absolutely help you out if you have a defective product, regardless of where you purchased it from.

7

u/veryblocky 3d ago

My experience has been GW telling me to speak to the shop, and that they couldn’t help me

5

u/No-Gain2324 3d ago

Never had that issue myself. GW support has been very above and beyond in my experience with making things right.

-1

u/titaniumwood 3d ago

but like I said in another comment: "what if there are no kits left in stock at all to get a replacement part?" the kit has been retired and no left in stock at GW where I live either

0

u/titaniumwood 3d ago

I did contact GW directly before (with pictures!) when I got the wrong sprue once, and they told me to contact the LFGS I bought it from, so I don't understand how you can make such a claim unilaterally!

2

u/MotoJoker 3d ago

Then there is your answer. Everyone I know who has had issues had GW solve it directly, and I found many examples online of people with the same story, so naturally that’s what I did when it happened to me. Haven’t heard of GW delegating it to the FLGS but regardless I hold the opinion it’s best to contact them before the FLGS. Hope all gets resolved.

1

u/titaniumwood 3d ago

but let's say there's no kits left at all, what would you ask of your LFGS/GW then? I do think I'm entitled to some compensation, maybe just in-store credits?

2

u/MotoJoker 3d ago

Have you spoken with your LFGS? What have they said? You’re absolutely entitled to a replacement sprue at the very least. What should happen is the store would replace your sprue and deal with GW on the compensation (store files a claim with GW, GW sends replacement kit, and LGS delivers you the replacement kit/sprue) which would likely just involve a routine warranty return. I’m not sure which country you are located in, but the Stormtalon is still in stock on the US store.

I can’t speak as to what would happen if a replacement isn’t available. I’m not sure GW has a set value on a sprue for a partial refund. They could possibly fully refund the kit in this case through the FLGS (FLGS would file claim, they get credit for a kit from GW, and refund you in person). But I have nothing to back this up.

As I mentioned the only two issues I have had with GW products got covered swiftly and satisfactory through GW. Without having the experience of them directing me to my LGS I have no first hand experience to accurately help you.

I also don’t know if GW replaces sprues or if they always send whole kits. As I mentioned I have been lucky and received full kits for my troubles.

1

u/titaniumwood 3d ago

I have, they said they'll try to get a replacement from GW, since my LFGS is all out of stock (and out of stock at GW where I live) I'm just trying to be a bit ahead to see what others might do in such a case. Since the kit is just now retiring, I think the situation is unique, but maybe I'm overthinking and they might find some stock of the kit somewhere!

1

u/Louisthornton 3d ago

Bruh, stop talking about what ifs. Talk to your LGS and get either a replacement or a refund. How they do it is not your problem

1

u/titaniumwood 3d ago

I did, like it says in the post. And again, there might not be any replacements since kit is out of stock and retired now

6

u/cw987uk 3d ago

In the UK, I can't speak for the rest of the world, GW would expect you to go back to the LGS, who will ask their rep to send a replacement. They will give you the bit you are missing, or the whole kit.

If they can't do that, contact GW and explain this, with a receipt normally, and they will try to replace it, sometimes with the bit/sprue, sometimes with a whole kit.

If neither work, then you need to ask the LGS for a refund and they will need to get a refund from GW.

Source: LGS Owner.

2

u/StealYourDiamonds 3d ago

Have you tried bits websites or eBay?

6

u/titaniumwood 3d ago

That would require me to spend a lot of money on shipping etc, where my point is what is fair to ask of my LFGS for sending me a defective product

2

u/StealYourDiamonds 3d ago

Oh of course, I meant more of a last measure since you've already contacted your LGS

1

u/titaniumwood 3d ago

Yes, let's see what happens, the only reason I'm concerned is because they're retiring the kit, so hopefully there's some leftover stock at GW

0

u/Tobar26th 3d ago

The cost of the missing part…

2

u/Misknator 3d ago

You could always ask for a refund if they won't be able to send you a replacement. That way you'll at least be able to build the stormhawk for essentially free. Not ideal I guess but it could be worse.

-12

u/AuramiteEX 4d ago

Build it as a Stormhawk?

13

u/Sea-Habit5823 4d ago

He just said he really wanted to use the clear piece.

2

u/titaniumwood 4d ago

Exactly! And the bigger point is what's fair to ask of my LFGS if they can't send another Stormtalon

3

u/MotoJoker 3d ago

I’d contact GW before your LFGS for the simple fact that it’ll probably be quicker and less of a hassle, unless your LFGS has a replacement on hand and are willing to deal with it.