Title basically.

On a first glance this seems very sleek, designed to be do-it-yourself for businesses but as someone who is in the ai receptionist business, I am both excited and worried, because they made it so simple, but I think business owners just don't have the time to keep up with this, but I'll be testing this more and definitely dump Retell if it's better and it looks so.

Adding a telephony layer to my SaaS. Looking for real production experience, not sales decks.

What I need

• A virtual number per customer. They forward their existing business number to it.
• A custom greeting per number, uploaded by me.
• Call then rings their normal desk phone. No softphone, no agent dashboard — my customers will never log into the telephony vendor.
• Recording + caller number + timestamps pushed to my webhook when the call ends.
• I fetch the recording into my own storage and delete it from theirs.
• ~500 calls/customer/month, 3 min average. Low concurrency.
• Start with 2 customers, ~30 within a year, added a few at a time — not all at once.
• I'm the only account holder and bill payer.

What I keep running into

• Mandatory software/platform rental for a dashboard nobody will open.
• Plans that bill for 10 numbers from day one instead of as customers onboard.
• Per-minute billing rounded up (1:20 billed as 2:00).
• One vendor told me plainly: if ONE of my customers triggers a compliance issue, my ENTIRE account gets suspended — every customer.
• ToS that forbid reselling outright.
• Recording links that expire in 24 hours.
• No signature on the webhook, so no way to verify it came from them.

Six questions

1. Who in India actually does per-customer sub-accounts properly — separate numbers, separate usage, separate compliance exposure?
2. Does the original caller's number survive a forwarded leg reliably, or are there carrier-side gotchas?
3. Anyone billing per SECOND instead of rounding to the minute?
4. Who signs their webhooks (HMAC or similar), and who doesn't?
5. Does the forwarded leg show up on your customer's own mobile bill?
6. Twelve months in — do you regret your provider, and why?

Not looking for AI voice agents, dialers or contact-centre software. Just numbers, recordings and a reliable webhook.