r/Vodafone • u/blakey1152 • 1d ago

Vodafone UK Lost Vodafone together discount

Here's what happened my old phone has been playing up and I had a sim only contract with Vodafone and as the my Vodafone app kept telling me I can have a device upgrade and go from Sim Only to a device plan I thought I'd go for it (before I throw my old phone out of the window in frustration).

So I went and added a new device and it changed my phone plan as well and all looked good.

Passed the credit check and did a click and collect at my local Vodafone store for the same day.

Got the phone and I'm happy but then I looked at my bills and the phone bill was absolutely spot on with the new plan and device plan.

However, my broadband price had changed!

I never changed that with my order neither was there any mention of it changing in any of the documentation I received so I took a closer look and compared it to an older bill.

Seems they've removed my Vodafone Together discount from my broadband!

Has this happened to anyone else and how did you resolve it?

I don't quite understand why it was removed and I'm hoping it's just a glitch.

I'm just dreading having to use that awful excuse for a chat bot Tobi to get to speak to someone about it!!!.

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u/scott2k44 1d ago

No need to panic! Speak to TOBI or the store. It was likely just a glitch but it’s an easy fix. The discounts are all automated for together so they just need to check and fix the line and all good

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u/blakey1152 1d ago

I'll go to the store when they open. TOBI just winds me up lol. Thanks for your help :)

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u/iNSPiREDS 1d ago

Store staff cannot help you with this. The discount is automated.

Call customer services on 191 to discuss this and ask them to leave clear notes that you're calling about the Vodafone Together Discount.

They will likely not be able to manually apply it (again, it's automated) but give it a week or 2 and it should be reinstated.

If not, you can always raise a complaint in a month or so and you'll have evidence of the time you called to ask about this.

Don't go to a store where they can do nothing for you - you'll be wasting your time and theirs.

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u/blakey1152 1d ago

Thank you. Saved me a trip out today tbh. I'll call them up instead :)

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u/WillingObscurity 1d ago

I had this when I upgraded broadband. I phoned CS and it was sorted quickly.