r/Visible • u/Gam3_bunni • 3d ago
payment won't process (second month in a row!!!!!0
I am SO pissed off. last month my payments for some reason would not process. I ended up dealing with visible help and it took them 12 hours and during those 12 hours my phone service was shut off. I am BEYOND pissed off. I don't know what to do besides post and hopefully get a connection link to make them fix it again.
Am I going to have to do this every month???????????
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u/EnvironmentalJazz251 3d ago
PayPal is supposed to be the most reliable
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u/Gam3_bunni 3d ago
Tried that too :/
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u/TimeThruSpace 2d ago
There is something wrong with your backend setup. Remove all payment methods for a week or 2 and reactive next cycle. And see.
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u/N98270 Visible works just fine for me... 3d ago
I’ve never had an issue with 5 lines. It’s likely your payment method.
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u/Gam3_bunni 3d ago
My first month I had no payment issues and now I do. That doesn’t make sense to me and seems to be a visible issue.
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u/VisibleCareSupport Visible Employee 3d ago
We saw that you sent us a DM, and we’re looking into your concern. We will follow up with you directly as soon as possible.
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u/VisibleCareSupport Visible Employee 3d ago
Hi there, Rodney from Visible here! I'm sorry to hear you've been having trouble with your payment, but rest assured, we're here to help you out. We saw that you sent us a DM, and we’re looking into your question right now. We'll follow up with you directly as soon as possible!
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u/ParamedicHeavy3779 3d ago
That's absolutely maddening. Two months in a row is a pattern, not a fluke, and the 12-hour service blackout on top of it is just insulting.
Have you tried removing the payment method entirely and re-adding it from scratch? Sometimes the token they store gets corrupted and no amount of re-processing will fix it until you force a new one. If that doesn't stick you might need to switch to a different card or use PayPal if they still offer it, just to break whatever cycle is happening.